Montego Pet Nutrition
Claimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Montego Pet Nutrition
Claimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
1.8|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Rene V
1 reviews | Active since Feb 2026
18 Feb 2026, 14:03
Dangerous Quality Issues & Poor After-Sales Support
I am extremely disappointed with both the quality of Montego’s Cosmic Kitty treats and their subsequent customer service. I purchased a bag of Cosmic Kitty chewy treats from Paardevlei Petshop on 31 December 2025, only to find they had a revolting, strong plastic smell and were covered in a strange white substance. My cats, thankfully, had the sense to refuse them. While the store was helpful enough to exchange them for a "normal" looking bag, the fact that a product with a 2026 expiry date could be in that state is a major safety concern. I reached out to Montego to make them aware of this potentially dangerous batch. While they initially engaged, the follow-up has been abysmal. After being promised a delivery (presumably a replacement or gesture of goodwill), I have been left waiting. When I followed up on the delay, I was told it was a courier issue, but there has been no proactive communication or resolution since. It is one thing to have a manufacturing slip-up; it is another to fail so poorly at customer recovery when a pet’s health could have been at risk. I expected much better from a brand like Montego
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Rene V
1 reviews | Active since Feb 2026
18 Feb 2026, 14:03
Dangerous Quality Issues & Poor After-Sales Support
I am extremely disappointed with both the quality of Montego’s Cosmic Kitty treats and their subsequent customer service. I purchased a bag of Cosmic Kitty chewy treats from Paardevlei Petshop on 31 December 2025, only to find they had a revolting, strong plastic smell and were covered in a strange white substance. My cats, thankfully, had the sense to refuse them. While the store was helpful enough to exchange them for a "normal" looking bag, the fact that a product with a 2026 expiry date could be in that state is a major safety concern. I reached out to Montego to make them aware of this potentially dangerous batch. While they initially engaged, the follow-up has been abysmal. After being promised a delivery (presumably a replacement or gesture of goodwill), I have been left waiting. When I followed up on the delay, I was told it was a courier issue, but there has been no proactive communication or resolution since. It is one thing to have a manufacturing slip-up; it is another to fail so poorly at customer recovery when a pet’s health could have been at risk. I expected much better from a brand like Montego
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Replies (1)A
Anonymous
1 reviews | Active since Nov 2014
14 Jan 2026, 10:12
Silk Worm infested puppy food.
I purchased a bag of Puppy food and kept it stored in a clean plastic tub that is always sealed, yesterday I noticed worms throughout the food, there is no way the contamination happened in my house so it must be a bad batch from your factory, I am horrified that my puppy has been eating that and now I had to spend more money on a replacement bag. I have been a loyal customer for many years with my other dog but this is making me wonder if I need to change them both. I have pictures of the worms all wiggling around in the tub!!
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Anonymous
1 reviews | Active since Nov 2014
14 Jan 2026, 10:12
Silk Worm infested puppy food.
I purchased a bag of Puppy food and kept it stored in a clean plastic tub that is always sealed, yesterday I noticed worms throughout the food, there is no way the contamination happened in my house so it must be a bad batch from your factory, I am horrified that my puppy has been eating that and now I had to spend more money on a replacement bag. I have been a loyal customer for many years with my other dog but this is making me wonder if I need to change them both. I have pictures of the worms all wiggling around in the tub!!
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Replies (1)SK
Sandy K
1 reviews | Active since Dec 2016
17 Dec 2025, 16:01
Montego Pet Nutrition is the BEST for product and support!
Absolutely AMAZING customer service and support from Montego after I sent through a query via their website. I had an email response back within minutes and then a follow-up PHONE CALL from their wonderful Colleen, who gave me very trusted advice. They definitely have a very loyal customer for life! Thank you and keep up the wonderful customer support! It certainly gives fur baby parents a lot of confidence in your excellent products. No wonder Montego comes so highly recommended by so many - we got onto it by doing a lot of research on the internet where they came out tops for quality and value. Very PROUDLY South African, for sure!!! YaY for Montego and happy fur babies and their parents! Thank you, Montego and Colleen!
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Sandy K
1 reviews | Active since Dec 2016
17 Dec 2025, 16:01
Montego Pet Nutrition is the BEST for product and support!
Absolutely AMAZING customer service and support from Montego after I sent through a query via their website. I had an email response back within minutes and then a follow-up PHONE CALL from their wonderful Colleen, who gave me very trusted advice. They definitely have a very loyal customer for life! Thank you and keep up the wonderful customer support! It certainly gives fur baby parents a lot of confidence in your excellent products. No wonder Montego comes so highly recommended by so many - we got onto it by doing a lot of research on the internet where they came out tops for quality and value. Very PROUDLY South African, for sure!!! YaY for Montego and happy fur babies and their parents! Thank you, Montego and Colleen!
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Replies (1)LN
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Tersia E
1 reviews | Active since Nov 2012
17 Nov 2025, 14:33
Bags O Wags
Bags o Wags the bacon flavor not bacon flavor anymore the smell is like old Peanut butter and the sticks color is different. The are sticky and stuck to each other. My dogs don't want to eat it any more and getting sick of it.
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Tersia E
1 reviews | Active since Nov 2012
17 Nov 2025, 14:33
Bags O Wags
Bags o Wags the bacon flavor not bacon flavor anymore the smell is like old Peanut butter and the sticks color is different. The are sticky and stuck to each other. My dogs don't want to eat it any more and getting sick of it.
0
Replies (1)