Monument Panelbeaters vs Outsurance: Mikey Mouse business?

Monument Panelbeaters is a true Micky Mouse business. Unfortunately associated with Outsurance! The car took two months to be repaired after minor damage due to a pothole. On eventually collecting the car...the car did not start (not battery issues as the battery is fairly new). The car was jump-started by two youngsters that luckily knew the difference between a positive and negative charge. Two days later we discover that the spare tire was on the car and the actual destroyed wheel not replaced. An earth cable dangling around in the engine compartment... (!!!) A few days after the car was towed in, we received a phone call 'where is the spare tire'. As the one tire was destroyed, the spare one was put on...so the confusion started already. Did the wheel get missing or ****** by the towing company?? My son is going to the workshop to collect a wheel On arrival turns out he was handed over wrong size and some left over lying around. They started 'looking for a wheel'. My conclusion is that Monument Panelbeaters is trying very hard to knock something financially out of it (in my opinion it stinks). And it is getting better, the 'mechanic' that fixed our vehicle was fired this morning. So at the time of writing they are checking the funny sound coming from the wheel to see if the dude being fired did a proper job and they are 'trying' to find out what happened to the wheel... Scary as there is absolutely no quality control when the car was handed over (car not starting, wheel missing, funny sounds, amplifier wire in the boot lying around luckily not causing the fuse to blow....). That all being said, Outsurance is also not anymore what it used to be!! They don't care less. Now see how much work and effort Outsurance is going to do to get the government to pay back the excess of R7000, let's see if they care (??)