Poor response to request for quote

I had a wonderful experience with Prega and Moodley movers when I used their service to move from Johannesburg to Durban in 2018. I need to move once again and given my great experience with them previously I wanted to use their services again. I was also very happy to see that they offer storage units as it would be so much easier to use them to move as well as rent a storage unit from them. I contacted Prega on emails, via WhatsApp, a telephone call and an sms and I am still waiting for quotation. I first made contact on Tuesday and today is Friday and I am still waiting. I contacted some other moving companies as I need to move urgently and they responded within 1 hour. I have accepted a quotation from another company and I guess that means that my move in 2018 with Moodley movers was my first and last.