They should not be permitted to deal with the public, or rent out accommodation

When I moaned about shocking accommodation in a room that we could not sleep in due to the smell of creosote, this is the reply I got from the owner. I have never been so abused by an owner of an establishment before, and I travel all over the world frequently.

I have guests in that chalet every week end. Some ask to stay there again as it reminds them of the Kruger park. I have a guy that stays there once a month after chemo therapy for 3 to 4 nights at a time. He is in there at the moment. He only books that unit. You used all my facilities. And pool. You were quite rude according to my 80 year old mom and 75 year old aunt.

If you had left immediately I would have gladly contribited to your budget but you stayed And used all my facilities. It is like eating a steak till the last bite and asking for your money back. I have never had a complaint. I am aware that the shower is not high but my guests are ok with that. I normally do not take 1 night guests but I made an exception for you. I had to show 2 night guests away. It sounds like you need money more than your complaint carries any weight. I would Gladly donate R1200 to your budget if you immediately left because the accommodation was too shabby. Kindly never put your feet on my premises again.