MB
Mooiplasie BushCamp - Dinokeng
Unclaimed Business
MB
Mooiplasie BushCamp - Dinokeng
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#9Ranked In Travel & Vacation
0 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Lee-anne Green
1 reviews | Active since Jan 2020
4 Nov 2024, 08:23
They should not be permitted to deal with the public, or rent out accommodation
When I moaned about shocking accommodation in a room that we could not sleep in due to the smell of creosote, this is the reply I got from the owner. I have never been so abused by an owner of an establishment before, and I travel all over the world frequently. I have guests in that chalet every week end. Some ask to stay there again as it reminds them of the Kruger park. I have a guy that stays there once a month after chemo therapy for 3 to 4 nights at a time. He is in there at the moment. He only books that unit. You used all my facilities. And pool. You were quite rude according to my 80 year old mom and 75 year old aunt. If you had left immediately I would have gladly contribited to your budget but you stayed And used all my facilities. It is like eating a steak till the last bite and asking for your money back. I have never had a complaint. I am aware that the shower is not high but my guests are ok with that. I normally do not take 1 night guests but I made an exception for you. I had to show 2 night guests away. It sounds like you need money more than your complaint carries any weight. I would Gladly donate R1200 to your budget if you immediately left because the accommodation was too shabby. Kindly never put your feet on my premises again.
Helpful (0)
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Lee-anne Green
1 reviews | Active since Jan 2020
4 Nov 2024, 08:23
They should not be permitted to deal with the public, or rent out accommodation
When I moaned about shocking accommodation in a room that we could not sleep in due to the smell of creosote, this is the reply I got from the owner. I have never been so abused by an owner of an establishment before, and I travel all over the world frequently. I have guests in that chalet every week end. Some ask to stay there again as it reminds them of the Kruger park. I have a guy that stays there once a month after chemo therapy for 3 to 4 nights at a time. He is in there at the moment. He only books that unit. You used all my facilities. And pool. You were quite rude according to my 80 year old mom and 75 year old aunt. If you had left immediately I would have gladly contribited to your budget but you stayed And used all my facilities. It is like eating a steak till the last bite and asking for your money back. I have never had a complaint. I am aware that the shower is not high but my guests are ok with that. I normally do not take 1 night guests but I made an exception for you. I had to show 2 night guests away. It sounds like you need money more than your complaint carries any weight. I would Gladly donate R1200 to your budget if you immediately left because the accommodation was too shabby. Kindly never put your feet on my premises again.
0
Replies (0)WS
Wendy S
1 reviews | Active since Jan 2020
26 Oct 2022, 08:14
Unfriendly Inhumane treatment of customers
I am extremely disappointed in the service we received. My husband arranged a surprise weekend for my birthday and a month before we were supposed to go, we sufferer a house fire, our house burnt down and my husband sustained serious injuries and was in ICU for two weeks. Mooiplasie refused to move the weekend booking to another weekend, and also refused to refund our money already paid. Apparently we do not understand how her industry works?? We were not cancelling but merely requesting she move it to another weekend when my husband was out of hospital and able to attend. This is absolutely shocking and i do not care how nice it is or how many animals you see, I would prefer to deal with people whom actually have a heart and compassion!!!!!! Its not like we asked for out house to burn down, but apparently this event did not fit into her industry and how it works. When my friend tried to give her weekend away, she called to try and secure another room and she was advised the place id fully booked, yet we still did not receive out 80% refund. Now they are claiming it was not booked. The lady has a terrible attitude and is not at all helpful. (I only rated one star just so that i could upload the post - they deserve a -5 star)
Helpful (0)
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Wendy S
1 reviews | Active since Jan 2020
26 Oct 2022, 08:14
Unfriendly Inhumane treatment of customers
I am extremely disappointed in the service we received. My husband arranged a surprise weekend for my birthday and a month before we were supposed to go, we sufferer a house fire, our house burnt down and my husband sustained serious injuries and was in ICU for two weeks. Mooiplasie refused to move the weekend booking to another weekend, and also refused to refund our money already paid. Apparently we do not understand how her industry works?? We were not cancelling but merely requesting she move it to another weekend when my husband was out of hospital and able to attend. This is absolutely shocking and i do not care how nice it is or how many animals you see, I would prefer to deal with people whom actually have a heart and compassion!!!!!! Its not like we asked for out house to burn down, but apparently this event did not fit into her industry and how it works. When my friend tried to give her weekend away, she called to try and secure another room and she was advised the place id fully booked, yet we still did not receive out 80% refund. Now they are claiming it was not booked. The lady has a terrible attitude and is not at all helpful. (I only rated one star just so that i could upload the post - they deserve a -5 star)
0
Replies (0)