LG
Lee-anne Green
Active since May 2012
35
Reviews
0
Industries
Reviews
35 reviews3 months ago
Excellent personal client service
I would like to commend Jordan du Toit, the Business Development Manager at PostNet SA, for his outstanding assistance. I experienced an issue with a package that was delayed and not delivered as expected. Jordan was the only person who took ownership of the situation and actively assisted me. He went the extra mile by making a special arrangement for me to collect the package, ensuring that there were no further delays. His professionalism, responsiveness, and willingness to help turned a very frustrating experience into a positive one. Excellent customer service like this truly makes a difference. Thank you, Jordan.
0 replies
3 months ago
Express Courier That Wasn’t Express – Extremely Poor Service
I had one of the worst courier experiences I’ve ever encountered with Aramex. I sent an Express Courier parcel from the Eastern Cape on Saturday, 3 January at 09:24 and was assured it would be delivered in Johannesburg by Tuesday, 6 January at the latest. According to the tracking, the parcel went out for delivery on 6 January at 07:56, but it was never delivered. At 20:58, the status was updated to “Delivery failed – driver out of time.” When I contacted the call centre, I was told the parcel had been sent out with a driver servicing the Boksburg area, despite the delivery address being in Randburg. This is a basic routing error that should not happen, especially for an express service. I then spent the entire 7 January following up via emails and the call centre and was repeatedly assured that the parcel would be delivered by close of business. This did not happen. I even attempted to escalate the issue by emailing the Aramex Country Manager, but received no response. In the end, after significant effort and frustration, I had to collect the parcel myself from Aramex, completely defeating the purpose of paying for an express courier service. This experience shows poor logistics, poor communication, and a lack of accountability. I am extremely disappointed and expect an explanation and appropriate compensation for a service that was clearly not delivered as promised.
0 replies
5 months ago
Shocking service from a company that I used to promote
I have been a loyal customer of Discovery for more years than I can count. Lately, I have been receiving the MOST SHOCKING SERVICE from them. I have had an issue with my jaw TM joint for 37 years. They are fully aware of the issues as I had to put forward a request 22 years ago for surgery, which they declined saying it was cosmetic. They have now paid R16,837.34 for me to have an MRI to re-assess the TM Joint, but will not pay R16,384.00 for me to have a simple procedure to fix the problem. I have also submitted a claim, which I clearly wrote "Paid, please refund member" on the invoice, only to be told that they have paid the service provider, noting that "hand written notes are not accepted" on an invoice. If they bothered to check my bank statement, they would have seen that I had paid this amount. I have also just cancelled my Car & Household insurance with them, as they could not match a quote I was provided, saving me R1,416.66 per month. I have always praised Discovery and promoted them to friends and family. They are annoying me so much lately, that I'm not sure the exorbitant prices I pay them every month is worth it.
106 replies
6 months ago
Excellent 3lt box packaging
Love your Chenin Blanc 3 Litre box information. It is thorough, and the fact that it's 97% recyclable makes it even more appealing.
0 replies
6 months ago
How do you only have 1 teller working on a Saturday?
On Saturday 10th October I went into Mr Price Home Northgate. I had over R1800 worth of products that I wanted to pay for, and when I went to the tills, there was 1 person working. I was 10th in the queue, and after waiting 10 minutes with the queue not advancing at all, I put all my purchases down and walked out the store. I then ordered everything I wanted online from Temu. Well done Mr Price Home Northgate, you lost out on a R1800 sale.
53 replies
18 months ago
They should not be permitted to deal with the public, or rent out accommodation
When I moaned about shocking accommodation in a room that we could not sleep in due to the smell of creosote, this is the reply I got from the owner. I have never been so abused by an owner of an establishment before, and I travel all over the world frequently. I have guests in that chalet every week end. Some ask to stay there again as it reminds them of the Kruger park. I have a guy that stays there once a month after chemo therapy for 3 to 4 nights at a time. He is in there at the moment. He only books that unit. You used all my facilities. And pool. You were quite rude according to my 80 year old mom and 75 year old aunt. If you had left immediately I would have gladly contribited to your budget but you stayed And used all my facilities. It is like eating a steak till the last bite and asking for your money back. I have never had a complaint. I am aware that the shower is not high but my guests are ok with that. I normally do not take 1 night guests but I made an exception for you. I had to show 2 night guests away. It sounds like you need money more than your complaint carries any weight. I would Gladly donate R1200 to your budget if you immediately left because the accommodation was too shabby. Kindly never put your feet on my premises again.
0 replies
27 months ago
Uber drivers are becoming more and more dangerous and don't know the rules of the road
I am finding that the Uber driver's around Johannesburg are becoming worse and worse and more dangerous. We are finding that the driver's don't stop at red lights, cruise through stop signs like they don't exist, speed and drive recklessly, especially at night. Our driver last night cut in front of another car, and we nearly had an accident. We also had a driver who hooted and moaned at another driver for not using a traffic circle as a 4-way stop. He said the other driver didn't know the rules of the road, as traffic circles were regarded as 4-way stops - I had to correct him in teaching him that you have to give way to the cars on your right (he obviously didn't do his learners license if he didn't know that).
0 replies
27 months ago
Checkers Bryan Park is the worst store EVER
Checkers Bryan Park is probably the worst Checkers in the world. The staff and management are rude, unfriendly and honestly couldn't give a damn about customer satisfaction. I also cannot believe that when buying a SIM card the other day, they would not accept proof of residence via an email on my phone. I had to go to the print shop, pay R8 to print a copy of my utility bill, present it, only for it to be given back to me. Why am I wasting paper just so the teller can "Physically" see it without using it for anything. What has happened to going "paperless".
0 replies
46 months ago
Go somewhere else and pay for better Customer Service
I have never had such rude, bad service in my life. If you come across Carol in the showroom, run a mile. We bought a built in braai over 2 years ago with all the bells and whistles (Potjie hook, Rotisserie, etc.) After using the rotisserie we realized there was a huge design flaw and took the cradle back to have it adapted. After a year and a half - plenty of calls, visits to the showroom and messages, I was finally told the adapted cradle was ready to collect. When I arrived, I spoke to Carol (who was supposed to know about it). Firstly, they couldn't find the cradle, then when they found it, what was required had not been fully done. When I moaned, Carol informed the owner (with me in earshot) that I was being a difficult customer. When I confronted her, she cut me off rudely, and when I voiced my opinion that I was not satisfied with the bad customer service I had received, she openly laughed at me. Firstly, if you sell something that has a design flaw, FIX IT. Secondly, the lack of service in taking a year and a half to fix it is unacceptable, and thirdly, when being told you are a difficult customer after having to wait so long, then being told it's ready to collect to only find out it's not ready at all is UNACEPTABLE. Pay more money and buy from someone who actually cares about their customer.
0 replies
46 months ago
Why must I sign a credit card receipt for tap and go ?????
They are the only store in the WORLD that when you tap your credit card, they then ask you to sign the slip. Why must I touch a dirty pen that is handed to me and probably never sanitized. Why must I take the extra time out my busy day to do this. With modern technology, signing anything these days is going back to the ark ages. I now refuse to shop at Checkers because of this. I will avoid them at all cost.
0 replies
Review Distribution
5 Star
15 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (57.142857142857146%)