Pain pain pain

I recently purchased the transfer proof foundation, and it actually burned myself skin so badly that I am peeling. My agent is amazing and trying everything ro help me. But head office is just pulling up shoulders saying it's my skincare routine, hormones or medication. I do not use medication, no hormone problem and I haven't changed my skincare since 2007. Prior to mooiste meisie my skin was perfect, even though I have used their Matt foundation. But using the transfer proof once, it was just a very painful experience, burning,redness, excess oil and makeup separation. I have sent through all pictures to my agent, and Head office is just not concerned. This is really very sad to know that their clients actually means nothing to them.