Worse support team in my situation

This company have the worse support team i have also met;they gave away my rent to own car without having sympathy for the challenges i faced;the i had too pay R1100 of money i own too them; this past monday i made their payment and they told me that i will be remove from the fleet later the day it Wednesday today and someone just did not adhere too the request till now;i send messages too there chat group that was supposed too be active from 7h00 nobody responds;the cars are great but the support team is bad