MF
Morebo Financial Solutions
Unclaimed Business
MF
Morebo Financial Solutions
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Tendani R
1 reviews | Active since Jan 2020
2 Oct 2023, 12:50
Pension fund *****
My name is Ezekiel Raphunga and I worked for a company called Bombela Operating Company since 2018 until August 2023.I have a pension and Provident fund with old.mutual and upon my resignation I am suppose to receive both the funds.I was only paid the Provident fund and not the pension fund and when I enquired with old mutual I was told that my employer Bombela Operating Company the operator of the Gautrain made a section 14 on my pension fund.I called their HR and I was told by a consultant that the figures have been combined and they told me that this was communicated with staff and a meeting was held to educate staff.However this is not true as section 14 is the intension of moving funds from one organization to another.I need my pension funds to be paid and feel that my employer and Morebo have to account why section 14 was done and incorrect information was given to me.This is delaying me as I have debts to pay and a life to move on with.My contact number is 062 405 2761
Helpful (0)
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Tendani R
1 reviews | Active since Jan 2020
2 Oct 2023, 12:50
Pension fund *****
My name is Ezekiel Raphunga and I worked for a company called Bombela Operating Company since 2018 until August 2023.I have a pension and Provident fund with old.mutual and upon my resignation I am suppose to receive both the funds.I was only paid the Provident fund and not the pension fund and when I enquired with old mutual I was told that my employer Bombela Operating Company the operator of the Gautrain made a section 14 on my pension fund.I called their HR and I was told by a consultant that the figures have been combined and they told me that this was communicated with staff and a meeting was held to educate staff.However this is not true as section 14 is the intension of moving funds from one organization to another.I need my pension funds to be paid and feel that my employer and Morebo have to account why section 14 was done and incorrect information was given to me.This is delaying me as I have debts to pay and a life to move on with.My contact number is 062 405 2761
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Anonymous
1 reviews | Active since Jan 2020
18 Aug 2023, 12:43
Kimesh
The service I received from Kimesh Komal was extremely disappointing. Despite requesting a fund withdrawal on June 4th, the process wasn't initiated until August 14th. What's more frustrating is that Kimesh never reached out to inform me about the need for my certified ID, which was necessary to complete the process. I was left with no choice but to contact them myself repeatedly to ensure progress with my payout. This lack of communication and delay in processing has left me thoroughly unsatisfied with their services.
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Anonymous
1 reviews | Active since Jan 2020
18 Aug 2023, 12:43
Kimesh
The service I received from Kimesh Komal was extremely disappointing. Despite requesting a fund withdrawal on June 4th, the process wasn't initiated until August 14th. What's more frustrating is that Kimesh never reached out to inform me about the need for my certified ID, which was necessary to complete the process. I was left with no choice but to contact them myself repeatedly to ensure progress with my payout. This lack of communication and delay in processing has left me thoroughly unsatisfied with their services.
0
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Anonymous
1 reviews | Active since Jan 2020
12 Jul 2022, 05:58
Don't deal with Morebo AKA NGM Benefits
I had sent an email to cancel an income protection service with Morebo Financial Solutions, also known as NGM Benefits. Practice Team Leader Ryno Crous, had assured me that the cancellation will be actioned: "We will act on your below instruction, but have to advise against it in view of the potential implications. Please advise how you would like to proceed." I feel most people would interpret this as: "I'm cancelling your service. But are you sure? Let me know?" Two months later, a debit is deducted from my account. I email Morebo about this, stating that they clearly said it would be cancelled. To which Ryno replies: "The extract highlighted in yellow is of particular importance in relation to this matter. The practice of rendering financial advice is heavily regulated, and our conduct is governed by the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS Act) as well as the General Code of Conduct for FSPs and their representatives, and these pieces of legislation obligates us to first inform you of the potential implications consequential to certain decisions, and to affirm whether you fully understand the said implications, before we action any instructions." In addition to the above, this was also from Morebo: The highlighted text, referring to: "Please advise how you would like to proceed." Only after my complaint did they send me a couple of forms to fill out to complete the cancellation process. "If the process is delayed, your premium will be applied to the policy, as you are currently enjoying coverage, and a full refund will not be possible." Morebo have not only failed to act on this, they have failed to apologise for this mistake. To top it off, they tell me it's pro-rata and I may not get my full refund, completely due to your initial negligence on the matter. Today, they have just informed me: "Liberty has informed us that they will not be able to refund your premium, as you are already covered – and will continue to enjoy cover – until the end of the month." It is with this lack of integrity that I will never recommend Morebo Financial Services / Morebo Group / NGM Benefits to anyone. Do a search on NGM Benefits on HelloPeter as well and make your own mind up.
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Anonymous
1 reviews | Active since Jan 2020
12 Jul 2022, 05:58
Don't deal with Morebo AKA NGM Benefits
I had sent an email to cancel an income protection service with Morebo Financial Solutions, also known as NGM Benefits. Practice Team Leader Ryno Crous, had assured me that the cancellation will be actioned: "We will act on your below instruction, but have to advise against it in view of the potential implications. Please advise how you would like to proceed." I feel most people would interpret this as: "I'm cancelling your service. But are you sure? Let me know?" Two months later, a debit is deducted from my account. I email Morebo about this, stating that they clearly said it would be cancelled. To which Ryno replies: "The extract highlighted in yellow is of particular importance in relation to this matter. The practice of rendering financial advice is heavily regulated, and our conduct is governed by the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS Act) as well as the General Code of Conduct for FSPs and their representatives, and these pieces of legislation obligates us to first inform you of the potential implications consequential to certain decisions, and to affirm whether you fully understand the said implications, before we action any instructions." In addition to the above, this was also from Morebo: The highlighted text, referring to: "Please advise how you would like to proceed." Only after my complaint did they send me a couple of forms to fill out to complete the cancellation process. "If the process is delayed, your premium will be applied to the policy, as you are currently enjoying coverage, and a full refund will not be possible." Morebo have not only failed to act on this, they have failed to apologise for this mistake. To top it off, they tell me it's pro-rata and I may not get my full refund, completely due to your initial negligence on the matter. Today, they have just informed me: "Liberty has informed us that they will not be able to refund your premium, as you are already covered – and will continue to enjoy cover – until the end of the month." It is with this lack of integrity that I will never recommend Morebo Financial Services / Morebo Group / NGM Benefits to anyone. Do a search on NGM Benefits on HelloPeter as well and make your own mind up.
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