Active since Jun 2016
16
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16 reviews8 months ago
FNB has no clue what they are doing
I've had an FNB Gold Business account for quite a few years. But I have always been a sole-proprietor for this account. I requested the account to be downgraded to a FNB Zero Business account. This was confirmed and the order was placed. Nothing happend. Two weeks later, they can see it should have been downgraded, but nothing was done. They pushed it through again. Another two weeks have passed and my account has still not been downgraded, nor have FNB tried to reach out to me. Even getting to the right channel took me through 3 different departments. It seems no one really knows what's going on there. What happened to the FNB to get this level of bad service?
53 replies
15 months ago
Clueless and untrained
I failed to make payment on time, so my service was suspended. Upon realising this, I immediately made payment. My service was unsuspended, a day or two later. The person involved stated that since Vumatel was the fibre provider, they had to manually unsuspend my account and it was not yet automated. 2 months later, I forget to make payment again. I, again, immediately make payment, send a support ticket to them to unsuspend the account and even phoned them. The person on the other end assured me that it was now automated and I have nothing to worry about. The following day, still no internet, I called again - 5 times that day. Different people each telling me they are not sure and that it has been "escalated". After a few days of still no internet connectivity and constant phone calls. Eventually, eventually, I get phoned again and got hold of someone that actually knew what they were doing. He logged into the vuma portal, and unsuspended my account. Like I had been telling the previous people to do over and over again. For over 3 days over a long weekend, I had no internet. And despite me telling each person what they need to do in order to get my account unsuspended, they did not, nor were they trained to, nor did "escalations" do anything. What is the point of "escalating" if it means nothing? After my internet was eventually restored, only from actually phoning someone that knew something, I have never received a courtesy call or email apologising, offering compensation for my outage, or anything of the sort. Urban X - apparently an ISP by gamers for gamers. What a load of bullocks. It's mostly a clueless team that only know how to smile and wave.
0 replies
34 months ago
Return policy on faulty goods needs a revision
It's my first experience with Wootware, and to be honest, likely the last. Wootware's policy on faulty hardware could do with improvement. I bought a memory kit on the 22 June. One of the memory modules was faulty and was reported the day it arrived, and of course needs to be re-shipped back to WW, via Economy delivery as well, not express delivery that I'd have thought seeing as I'm being severly inconvenienced here. Now, I have just received an email that it's going to take another 1-3 days of testing before a decision will be made?! Before it gets identified it's a bad module and replaced then shipped again, likely via snail-mail economy, meaning I'll likely only get it back next week. Why not just ship a new memory kit already?! Why the wait?! It will be over 2 weeks since payment was made before I'll receive a new, hopefully working, memory kit. Wootware's policy feels quite dated and should be seriously reconsidered for revision. I'm not a happy camper.
0 replies
46 months ago
Don't deal with Morebo AKA NGM Benefits
I had sent an email to cancel an income protection service with Morebo Financial Solutions, also known as NGM Benefits. Practice Team Leader Ryno Crous, had assured me that the cancellation will be actioned: "We will act on your below instruction, but have to advise against it in view of the potential implications. Please advise how you would like to proceed." I feel most people would interpret this as: "I'm cancelling your service. But are you sure? Let me know?" Two months later, a debit is deducted from my account. I email Morebo about this, stating that they clearly said it would be cancelled. To which Ryno replies: "The extract highlighted in yellow is of particular importance in relation to this matter. The practice of rendering financial advice is heavily regulated, and our conduct is governed by the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS Act) as well as the General Code of Conduct for FSPs and their representatives, and these pieces of legislation obligates us to first inform you of the potential implications consequential to certain decisions, and to affirm whether you fully understand the said implications, before we action any instructions." In addition to the above, this was also from Morebo: The highlighted text, referring to: "Please advise how you would like to proceed." Only after my complaint did they send me a couple of forms to fill out to complete the cancellation process. "If the process is delayed, your premium will be applied to the policy, as you are currently enjoying coverage, and a full refund will not be possible." Morebo have not only failed to act on this, they have failed to apologise for this mistake. To top it off, they tell me it's pro-rata and I may not get my full refund, completely due to your initial negligence on the matter. Today, they have just informed me: "Liberty has informed us that they will not be able to refund your premium, as you are already covered – and will continue to enjoy cover – until the end of the month." It is with this lack of integrity that I will never recommend Morebo Financial Services / Morebo Group / NGM Benefits to anyone. Do a search on NGM Benefits on HelloPeter as well and make your own mind up.
0 replies
48 months ago
I requested a call back and within 30 seconds I had someone call me
I requested a call back and within 30 seconds I had someone call me. To which I needed a lower premium now that my vehicle has been paid off. The senior that assisted me in this process was friendly, courteous and a pleasure to deal with. Thank you
134 replies
49 months ago
WesBank is a ghost when it comes to service
I have a loan of vehicle finance from Wesbank. I requested a settlement letter from FNB's website and made the payment on the same day and followed the instructions to email service@wesbank.co.za with the proof of payment and request for the NATIS documentation. Currently, 8 days have passed since that email was sent and have not received feedback. I emailed a follow up 3 days ago, no reponse. I am currently using my time and airtime waiting on a call with customer care for over 30 minutes and counting. Pathetic service.
148 replies
61 months ago
A diamond in the rough
I had a rough purchase - a number of defects on newly purchased furniture. Delivery was quick and great, but after sales support struggled quite a bit. Seemed like a lot of internal communication doesn't happen between departments and could be improved, in my opinion. Whatever the reason, I struggled with lack of communication and feedback. But once I had escalated my complaint to Ellen from Customer Care, it was resolved within the day and feedback was given often and even after delivery. I didn't expect such a quick turnaround time. Ellen exceeded my expectations by far. It was only thanks to Ellen, that I will purchase from Clearance Warehouse Africa in the future or recommend them to friends and family. She really went the extra mile. Thank you, Ellen, for all that you did for me today.
53 replies
61 months ago
Beware of Clearance Warehouse Africa
22 March '21 I purchased a furniture suite from the Boksburg branch. 23 March Furniture delivered. I noticed damage on quite a few of the pieces and immediately reported it. 24 March Malcolm told me that because I had purchased showroom pieces, I should have inspected at the showroom. I said that I wasn't told that I was purchasing showroom pieces, I was just given a form to fill in and terms to sign - which I read thoroughly and there was nothing about showroom pieces. I was then told that the salesman would have asked me if I wanted the showroom or storeroom furniture, which he did not. Nor did I sign anything relating to showroom furniture. It was submitted to complaints. 25 March Customer care, Sharon, contacted me saying she will be handling my complaint. 26 March I was told that logistics would contact me within 2-3 days to arrange the exchange. 31 March I didn't receive a call or follow up from anyone. I had to follow up with Sharon as to what is going on. After I followed up with her, she said she would investigate and let me know. 1 April I had to follow up again with Sharon. She asked for my invoice now. The whole day goes by, and at the end of the day she tells me the reason logistics didn't call is because there was no stock available. 3 April Sharon apologises that nobody notified me that there was no stock. 6 April Malcolm followed up to ask if my matter had been resolved, to which I replied it hadn't and he escalated my complaint and customer care will contact me soon. Sharon tells me there is stock and she just needs to locate them and find out what's happening. I haven't heard from Sharon since the 6th April and I am not going to keep following up on this pathetic service!
0 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
9 (56.25%)