BAD CUSTOMER ATTITUDE

I have recently lost my dad.This was in January the 20th.After dealing with his claims and sorting out whatever needs to be sorted out,I have dealt with numerous people not willing to assist or we were givin the run around.In the first week of his death we were notified that his provident and pension fund will be finaliased within 3weeks.We are sitting going for the fifth month and every time is something different.After phoning and sending mails all of a sudden the send me a document stating that they are allowed to take 12 months with this which does not work for me sorry.First of all the employer and Moriting told us that the duration of payout will be between 3 to 4 weeks.They also know that I have my mother that is currently unemployed where she was staying with my father which had the income.She is also sickly and need this sorted asap.Surely when someone passes away this should be a priority or do we have people that dont care?Do they even have the correct trained staff in place for all of this?You can not tell your client that it will take 3 weeks and then not even giving feedback but for the client to keep follo9wing up on this is absolutly insane.<br> <br> Thanks