Mortgage Market - Hell of an experience

(I wish there was a rating below 1 star)

Poor service from the moment i submitted my application - what was meant to be an exciting experience, turned into the biggest nightmare. ''

The agent that assisted me showed zero interest in actually assisting me. It started with me specifically asking to not submit application to my own bank as i was going to myself - they completely neglected my request and went ahead regardless. When i asked why: "oops, simple mistake". This of course now meant i had to negotiate through the incompetent agent, to my own bank. A nightmare which started off with my own bank rejecting my application!

Communication so bad, i had to continuously follow up with the agent.....no reply or very late. I then myself had to reach out to the banks and ask for updates. Only to later hear that agent didn't furnish them with required info because client (me) was negotiating with another bank. In no way does that mean you should reject another bank???- i was negotiating with all banks, i have a right to. Its my say which bank i want to accept or reject.

Anyways...further to that...the agent never once cared to explain to me what the process for a bond application was, what happens after, can i negotiate with bond reg attorney..not even advising me when do i get my cash back - again, i had to follow up!

The incompetency was beyond what i have ever imagined.

To sum it up ---- stay away, from my experience all they seemed to care about is getting their piece of the pie ....nothing more.