Bad experience, Amina is sending me from pillar to post when fnb insist that she must sent the request

Horrible experience with cancelation, bond originator not canceling my application with FNB. On 6 March 2025 I sent an application cancelation request to Amina Van Der Schyff at mortgagemax, told her that fnb says the application can only be canceled by mortgage originator since it was done thu them. I communicated this to her and even sent her a screenshot. She rep**** the next day "you will have to Withdraw from the attorney now so that they can send the bank a notification that the application is to be withdrawn". I did just that. Now the attorney says "Please note that you are required to send the cancellation request to FNB as you are cancelling the sale of the property". FNB still says the mortgage originator must cancel this. I sent Amina a voice note explaining that and requested an email address I could use for FNB to do the cancelation myself if she is unable to do so herself and still no response. What could be soooo difficult really with just actioning my request. I'll never ever use your services again. Just send the stupid cancelation request.

FNB "They need to send the request to Relationship manager as they communicate with them during the bond application, Originators are aware of the process"