AS
Anelisa S
Active since Nov 2021
19
Reviews
0
Industries
Reviews
19 reviews7 months ago
Concern Regarding Unexplained Increase in Insurance Premium, and no response to my email 9 Sep
I am writing to formally express my concern regarding the recent increase in my insurance premium for policy. You sent me an email that in Oct my premiums will be increasing without any clear explanation or change in my circumstances that would justify such a rise. But i spoke with you in July that te premium is too high which you reviewed and decrease, from R2550bto R2350. Now you are telling me its increasing 2 months later to R2700. I have maintained a clean record and have not filed any claims during the policy period. My coverage details and insured assets remain the same, so I am struggling to understand the reason for this increase. because the value of the car decreasing with each payment made. I would appreciate a detailed explanation of the factors contributing to this change. Furthermore, I would like to know what steps, if any, I can take to reduce my premium or explore more affordable options within your offerings. Please treat this as a formal complaint and respond at your earliest convenience. If the increase cannot be reasonably justified, I will be forced to consider alternative providers.
159 replies
13 months ago
Bad experience, Amina is sending me from pillar to post when fnb insist that she must sent the request
Horrible experience with cancelation, bond originator not canceling my application with FNB. On 6 March 2025 I sent an application cancelation request to Amina Van Der Schyff at mortgagemax, told her that fnb says the application can only be canceled by mortgage originator since it was done thu them. I communicated this to her and even sent her a screenshot. She rep**** the next day "you will have to Withdraw from the attorney now so that they can send the bank a notification that the application is to be withdrawn". I did just that. Now the attorney says "Please note that you are required to send the cancellation request to FNB as you are cancelling the sale of the property". FNB still says the mortgage originator must cancel this. I sent Amina a voice note explaining that and requested an email address I could use for FNB to do the cancelation myself if she is unable to do so herself and still no response. What could be soooo difficult really with just actioning my request. I'll never ever use your services again. Just send the stupid cancelation request. FNB "They need to send the request to Relationship manager as they communicate with them during the bond application, Originators are aware of the process"
0 replies
15 months ago
Best experience ever
We wouldn’t hesitate to recommend Simamnkele and Eezi Real Estate. Their dedication to our satisfaction was evident in how they went out of their way to help us and provided honest advice on property value.l appreciate all your help in selling our home. Your marketing strategies, negotiation skills, and attention to detail made the process easy and lucrative for us, and we couldn’t be happier we chose you to list our property. If you ever need a testimonial, please let me know and I would be happy to share one. I will definetly be using you again when we buying our new property. I’m also planning to refer you to my friends, family, and colleagues who need real estate assistance in the future. Thank you again for your hard work and expertise. You’re a rock star!
53 replies
18 months ago
Excellent response time and service from your consultants
Excellent TAT, submitted a a call request last night and @8:00 this morning someone called. Thou the request for a reduced premium for all 3 of my polocies were not possibles I still appreciate the assistance with the 1. A save is a save right. And the both consultants I spoke yo were good. I must say that Outsurance is still the best insurer by far.
53 replies
22 months ago
Aramex **** on their update on your tracking system, by saying I'm the reason for non delivery yesterday and it's unacceptable
Blatant lies updated by your Aramex drivers/administrators on your tracking system. My track number is PNA30317683250. Yesterday they called me, the phone rang once and they hang up. I called them immediately with no answer. They only responded on my 2th attempt. Only to tell me that they can not come becouse they have a pick up. I mean it was not necessary lie and said I was not available when I made myself available by working from home when I was suppose to be working the office yesrday and today as I noticed that my delivery mine be done on these days. They could have just said rescheduled if the reason was mandatory, then they should not have used me as a scape goat. Really professional of them, I am an honest person and I expect the same from others too.
0 replies
24 months ago
Best experiance
I had a claim, which was finalise yesterday. Your turn around time was as promised. The service from Aquilla Ncube was the best. I can not say enough how this lady was professional and also attentive. She is the best. Thou I was not happy with the access fee, but these things happen, right. I guess I'll have to read my policy documents when there are updates to fees. Over all I am happy with the service from Outsurance and Aquilla Ncube.
53 replies
24 months ago
False adverti*****t for referral done on app for R1000 discount on premium
I made a referral on 8 Feb 2024,ref141083959. To this date I have not received the discount on my premium as promised. The referred person took out the insurance and 1st premium paid inalready. As per your T&Cs 15days after discount can be app**** if premium did not return unpaid. I called you today and my matter is to be escalated. Why is that when I should be told that this month my discount will be app****.
265 replies
32 months ago
Effecient, fast, and pleasant service thus far this year
Effecient, fast, and pleasant service thus far this year. If I was able to give them more starts. I would give them 10.
131 replies
38 months ago
Incorrect amount debited, frasters, scammers
Why the hell did you debit an amount of R590 from my bank account for subscription. When I downgraded to Easyview on 17.02.2023. The amount due was R134. Explain to me that? This is the reason I reversed the debit order and I will keep reversing until you stop being scammers. I do not want your stupid compact, I want Easyview. Stop ****ing debiting more than you should from my frucking bank account. You want to speak to me call or send an email. Bunch of stupid assholes
112 replies
38 months ago
Incorrect amount debited for 2 months, after you sent me confirmation in writing in December 2022 of my new premium on policy is R360
Sanlam Cover is debiting more that they should. By R47 to be exact, 2 months now. I did flag this with them in January 2023,twice. Refund still not paid. Lord be hold they do the same this month. I sent them an email on 20 January only for them to respond on 6 February with an acknowledgement and confirmation premium on policy is R360. But no another R407. Do you even know what you are doing? I want someome to call me explain to me why this is going on. Alternatively written response regarding this tomorrow morning. Failer to do so that will land with the Ombudsman for longterm insurance. I'm sure you appreciate customer more when you have to pay them more than what you owe me, come on man how many times must I say the same thing with you. After I tolerated you when it took you weeks to assess my claim in December 2022. Really are doing this to me
389 replies
Review Distribution
5 Star
6 (31.57894736842105%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (68.42105263157895%)