Frustrated and ****ed off

I write this review utterly frustrated i bought a house and was approved in 2022 in Moonlight Estate in Chiawelo the developer was Mr. Matthew Pelea i think from Top Rock Developers it took forever being sent from pillar to post by him and KWSA for 2 Years waiting for the house to be finished woke up in May 2024 and the bond was cancelled. I started the process again in July 2024 with Mortgage Max i signed the bond documents in Nov. 2024 was dealing with Ms Jeanette Rapalalane, I went to view the house in September the window was broken and they promised to fix it nothing. In January 2025 everything was finalized and I never got any notification only the Bond started debiting from my bank account I made enquiries and was told that it is now active haven't received any keys or moved instead I'm sent from pillar to post there s a guy i was given his no to contact for the keys i made an appointment with him after several attempts to get hold of him he doesn't answer nor return calls when i went to the house last week on Saturday he wasn't there got a glimpse of the house the window is still broken and there was luggage inside the house displaying that someone is squatting there which wasn't denied by Jeanette she said she will alert the person to move and the windows were open.. The house is in a security estate but the gate was wide open meaning anyone has access which is a huge safety concern. I Called Ms Jeanette she said she will do the inspection and give us the keys last week on Wednesday nothing I Asked to give my partner the keys as I gave birth on the 10th March and in no position to move around she said she will give them out on Saturday nothing. How am I paying R 5400 for a house i don't live or have access to is fair or how business is done nowadays as a Bank employee I find this totally unprofessional and *****, can i be refunded my money and the debits be on hold till the right thing is done.