Bad Customer Service

<p>See the email below from Michale Kamela from MOSO blaming “Bestmed team” who captured Ms ***XX application incorrectly.   Again MOSO have messed Ms ***XX application, the same happened in January 2016 when she switched from Discovery to Bestmed when MOSO also messed up this change.</p> <p> </p> <p>Connie Venter</p> <p> </p> <p>See below email from Mrs Erna Potgieter from Unisa’s HR  stating “Unisa didn’t deduct a medical contribution from Ms ***XX end of December 2016, please implement the debit order to ensure she is covered”  - Why did Bestmed not implement the debit order as requested and submitted to MOSO so that Ms ******X is covered for January 2017?  Who at Bestmed did not do their job correctly?  Why is the medical card not issued yet?</p> <p> </p> <p>I need written feedback / explanation from you Connie Venter and from MOSO for the messing up of Ms ******X application,  ASAP.</p>