Owner hangs up on customer in disgusting display of customer service!!!!???

Besides the fact that their rat box didn't prevent a rat from eating through my car's wires causing R8000 damage the owner, Hennie, has a serious attitude problem (repeat pattern as I can see another customer with the same complaint). When asked to deal with the matter urgently they cannot even provide stock of rat boxes on the day when I explained to them that damage to our vehicles could mount up to R100K if the other more expensive vehicle is damaged. No sense of urgency or understanding of a frustrated customer. And to top off the shameful customer service Hennie, the owner, hangs up on me when I am telling him that this is not good enough. As a business owner myself I know that behaving in this manner with customers shows serious issues within this company starting at the top which usually filters down through the staff in a toxic and contagious form that results in overall bad customer service. In these times in South Africa this is unacceptable!