Motheo Telecoms / Motheo Construction Group has lost the plot

Our Residential Complex was approached by Motheo and asked whether they could install fiber lines into the complex as well into each residential unit. We allowed them as they informed us that the whole process would take approx 4 weeks.

Now almost 3 months later the process is yet to be finalize, in-home installations has not been finalized and some units have not even begun yet. If one calls the Installers or Motheo's people you only get excuses ie. lack of stock or you get voicemails. They don't have the decency to update a person and residents are now getting annoyed.

Why would a company with a "some-what" good reputation not be able to communicate with clients nor make sure that they have all the required equipment before embarking on an installation project.

We are now sitting in a complex with open gutters, exposed cabling and connectors and for the past 3 weeks not a person on sight doing anything ie. installations.

This is not how one should provide a service but I guess it's the norm nowadays.