Active since Sep 2017
If I could give a negative(-) star then I would but unfortunatly one can't always get what one wants. Fast Way is supposed to be "fast" but after waiting more than 72 hours for medicines to be delivered I can cleary say that they suck can't believe that anyone is this useless.
As a telkom client I am beyond annoyed with the service they have provided the past few months. Since November 2018 I have had issues with my ADSL line with either no connectivity or slow speeds and calling Telkom seems to be a futile exercise due to the incompetence of their call center officials. They are rude and at times racist and faults never get resolved. Now I am sitting yet again in a situation where the Internet is up and running but my landline has gone on the fritz and while I am sitting here typing this review I have been holding on for 1 hour + just to get a service representative to answer my call and log a fault, I know the message by heart and this is absolutely BS, Their Telkom App does not work and always gives an error, logging a fault online via their website also seems to be a damn futile exercise. When one does get through to them they at times promise to call back but this also never happens. Why does telkom still exist? Why are they holding their clients to ransom? SERIOUSLY TELKOM NEEDS TO STOP IMITATING ESKOM AND GET THEIR ACT TOGETHER.
Since November 2018 a conennection problem is being experienced with internet speed being slower than 90's dialup (56k). Been reporting the problem on a daily basis and techs have been out to premesis 5 times and every time they indicate the issue is at the exchange. But Teldom... I mean Telkom is tet to resolve the problem. Call centre operators are rude, incompitent and just plain useless and one can never get to speak to a person in charge. They get their payments every month but we as clients are not receiving the service we pay for. Telkom is one of the most useless componies in SA second to Eskom.
Our Residential Complex was approached by Motheo and asked whether they could install fiber lines into the complex as well into each residential unit. We allowed them as they informed us that the whole process would take approx 4 weeks. Now almost 3 months later the process is yet to be finalize, in-home installations has not been finalized and some units have not even begun yet. If one calls the Installers or Motheo's people you only get excuses ie. lack of stock or you get voicemails. They don't have the decency to update a person and residents are now getting annoyed. Why would a company with a "some-what" good reputation not be able to communicate with clients nor make sure that they have all the required equipment before embarking on an installation project. We are now sitting in a complex with open gutters, exposed cabling and connectors and for the past 3 weeks not a person on sight doing anything ie. installations. This is not how one should provide a service but I guess it's the norm nowadays.
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