Motherdough has failed miserably

I Paid for a delivery in December 2023. This didn't ever arrive, and on Jan 2 2024 I reached out to Motherdough to enquire about their "offline" website. I got a response 2 days later from Lance Littlefield telling me that the website was offline for maintenance (complete and utter lies!) and they'll " We are going to have to refund your purchase in full as we have huge delays with some imported ingredients due to port congestion." I sent my banking details for them to refund me my hard earned money. It is now the 8th March 2024, and they are completely ignoring my requests for feedback and / or delivery of purchased goods. I have tried to contact the business on Feb 2nd, and Feb 9th, and now again today. But I still haven't received any response from this supposedly reputable establishment.