Active since Dec 2014
Firstly, I am constantly dodging staff who just walk and expect everybody to get out of their way. Secondly, they've filled up every available space with big baskets of goods, and advertising stands that it's very difficult to maneuver when you have a trolly (not to mention constantly dodging and avoiding the horrible staff in the limited space). Thirdly, they NEVER have enough people working at the till points. I have been there on quiet days in a queue 5 or 6 deep, simply because there is not not enough staff. The liquor store is twice as bad as the general store. Add to that the music playing in there and the lack of staff, and the clogged walkways, it's an absolutely disgusting experience.
This about the drivers for Checkers60 in Eastgate. They're aggressive on their little 2-wheelers, and will one day cause an accident, or be the victim of a dangerous road rage incident. I almost drove into 2 of them this morning, they don't obey the road rules, try overtake on a solid white line, tailgate me because they're in a hurry and then try put pressure on me to hurry up when I am already driving at the speed limit! Somebody needs to have a serious talk to these *******s before somebody gets hurt.
I Paid for a delivery in December 2023. This didn't ever arrive, and on Jan 2 2024 I reached out to Motherdough to enquire about their "offline" website. I got a response 2 days later from Lance Littlefield telling me that the website was offline for maintenance (complete and utter lies!) and they'll " We are going to have to refund your purchase in full as we have huge delays with some imported ingredients due to port congestion." I sent my banking details for them to refund me my hard earned money. It is now the 8th March 2024, and they are completely ignoring my requests for feedback and / or delivery of purchased goods. I have tried to contact the business on Feb 2nd, and Feb 9th, and now again today. But I still haven't received any response from this supposedly reputable establishment.
I took a generator in for repair / replacement on Thursday morning, 15h December. I was promised a call to tell me how long I will be without my generator. It is now Tuesday evening, 20th December, and I'm still waiting for some basic response from these people. I have made 4 phone calls to their annoying call centre, and each time I am promised some action. I need my damn generator! Can somebody from Builders Warehouse please contact me with some info about my generator!!!!???
Bedfordview licensing department has the most obnoxious, arrogant, couldn't-care-less manager. He knows we need the service and literally doesn't care about anything but himself. He casually rolled into the centre at 08h20 (already 5 minutes AFTER my appointment was due to start) in his BMW 5 series, dressed in t-shirt, track pants, and sneakers. I was pointed to a room, and when I asked for information on what I can expect next, he said, "This is what we are here for". So I asked again, and he simply pointed to the chairs and said, "Just take a seat". I did an independent eye test, and when ushered through to the finger print and eye test room I showed him the certificate. Without evening looking at me, he waved his hand and said, "Just sit down, just sit down". It amazes me that these people are given these jobs when they clearly don't know a thing about service delivery. Utterly disgusted at my experience there.
I've had 2 false alarm activations in the middle of the night, and ADT response strolls on up to my front gate 40 minutes to 1 hour later - "Is everything OK, sir?" What is the point of having armed response when the best they can do is pitch up after an hour, when, if it had been a real emergency I would be beaten to a pulp / dead, and my entire house would be cleaned out in that time??? Another stink is this. I arranged for a technician to come out to fix a faulty sensor. I called on the day of the appointment, and was told that the technician would be here at 12, midday. So at 12:10 I called them to find out *** is going on, because their technician isn't here yet. "No sir, I have this scheduled as an afternoon booking, so the technician will be there after 12" A colleague of mine is out from Dubai in SA, and I had made arrangements to go have lunch with him and other colleagues I haven't seen in ages. Get your house in order and stop being an expensive waste of money!! I'm going to rather make use a company like BSG, who are always on time, look decent, reactive, responsible and much cheaper too!
I received a call from this company saying they couldn't get hold of me for a delivery. I didn't know anything about this delivery, so I tried calling them to find out about it. I eventually got through to the jhb office. A "manager", or "supervisor" didn't feel like it was worth his time to speak to me and tried to brush me off the whole call. It was obvious he was annoyed and didn't want to carry on with the call, so he said he will look into it, and tried to end the call. Im very sorry I didn't get his name, but he was impatient, rude and very unprofessional. Needless to say, I didn't ever hear back from the company as I suspected from the rude individual who fielded my call. As a service provider, you'd expect at least a tiny amount of common courtesy. What a painful experience!
There is ZERO accountability with this organization. No estimate on restoration time simply allows them to tell us, the paying consumers, to f*ck off, and just be happy that we have power at all. When asked for a broad estimate on restoration time, the permanent response from this bunch of losers is "ETR is not communicated at this time". What a complete load of B.S!!! No wonder the technicians are raping the finances when they have absolutely no accountability.
I'm so impressed with this service. The app is awesome, I don't ever feel like I don't know what's going on when using their app, it's intuitive, helpful and very easy to use. On the very rare occasion where I need to call the support number for whatever reason, I'm greeted by the friendliest, most willing to help support staff that sort out any problem in the blink of an eye. Whoever is in charge of this initiative needs a hearty pat on the back and and congratulations for creating and maintaining such an inspiring consumer service!
<p>I upgraded from ADSL 10mb to VDSL 20mb. The upgrade was ready for activation on the 27th of September 2016, and ever since then I've been connecting on the ADSL2 WAN interface. My sync speed is generally around 14Mbps which is not very good. There was a brief moment about 2 weeks ago where i managed to get hold of a Telkom representative who was able to switch me over to connect on VDSL. That lasted about a day and a half before I was back on ADSL2. I seem to get bounced back and forth between technical and sales departments whenever I call and nobody on either side seems to know what to do. My problem is quite simple: I am currently paying for a VDSL 20Mb line, but I am connecting on ADSL (thankfully at higer than 10Mb, but still not acceptable).</p> <p>Furthermore, each time i call Telkom to ask them to please move me over to VDSL, they log a fault, give it to some technician who resolves the fault without confirming with me. This has happened 3 or 4 times now. I've made about 3 dozen phone calls to Telkom to try get this sorted out.</p> <p> </p> <p>I've just managed to get it switched over to VDSL, but my sync speed is only 12.7Mbps. I don't think that's acceptable on a 20Mb line.</p>
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