1 reviews | Active since Member
My dad, who was diagnosed with Alzheimer's disease, stayed in Mothwa Haven for 18 months. To make a long story short, he was neglected, and we as his children, regret that he stayed there for so long. They supposedly have a CCTV system in place, but whenever CCTV footage was requested, they always had some excuse. The manager, Yolandi McMaster is extremely unprofessional. We attended a meeting with other family members of residents, which was arranged with the sole purpose of addressing complaints, and Yolandi literally yelled at us, telling us that we could take our loved ones elsewhere, or look after them ourselves, because we were not happy with the services provided by Mothwa Haven. Please do not consider Mothwa Haven as a safe place for your loved ones, especially those so weak and vulnerable who can no longer defend themselves. The management of Mothwa Haven could not care less about any complaints raised. Thus, they will not even bother to respond to this complaint.