HV
Hannetjie van der Post
Active since Feb 2021
29
Reviews
0
Industries
Reviews
29 reviews3 months ago
Discovery Health Coaching Services is a **** - They give Discovery Health a BAD name!
My previous HelloPeter complaint has reference. This morning, I received an invoice for the amount of R913-00 payable for Discovery Health Coaching Services, which I refuse to pay, because I never had one single coaching service! This better get sorted out ASAP. As a result of my previous HelloPeter complaint, someone from Discovery Health phoned me and said that I do NOT have to pay for the Coaching Services. But, now I received an invoice?!? I am SO angry right now - I think my blood is literally boiling!!!
224 replies
4 months ago
Dr Charne Gerber is an utmost bully. Be VERY careful when you deal with this GP.
Dr Charne Gerber has been my GP for the past two years. Initially, I was impressed by her. However, I feel obliged to share my recent negative interaction with her. On Wednesday, 26 November 2025, I had an appointment with Dr Charne Gerber, and she gave me an updated script for chronic medication. After I left, I realized that there were two errors on the script and I subsequently went back the following day, namely Thursday, 27 November 2025, to query the errors on my script. I could not believe how Dr Gerber reacted to my query. According to me, I had a very valid point. Dr Gerber should have just admitted her mistake, but instead she decided to insult me in the foyer of her consulting rooms, while her receptionist was present. When I demanded to have a new script, she finally gave in and printed out a new script, BUT she never apologized for wasting my time and petrol and, most of all, for how she insulted me. Needless to say, I left extremely disgruntled and I made this quite clear to Dr Gerber and I informed her in no uncertain terms that she has lost me as a patient FOREVER. I'll rather drive all the way to Centurion to see a GP than EVER going back to Doctors @ Moot. I was SO angry that I waited two days before I gave her practice a 1-star review in Google Maps. Within hours after writing my review, I received an email from Dr Gerber, threatening me with legal action unless the 1-star review was deleted before 08H00 the subsequent Monday. She is an utmost bully. First, she bul**** me when I queried errors on my script, and then she tried to bully me into silence. Be VERY careful when you deal with this GP.
0 replies
4 months ago
Why is it so difficult to create a business which does not already exist on Hellopeter?
I am very thankful for the existence of the hellopeter website and overall I'm very satisfied with the user friendliness thereof. However, I have a slight problem, because I struggle every time that I want to write a review for a business which does not exist. Just as I think I've got the knack of it, I struggle the next time when I want to create a new business.
159 replies
4 months ago
Highly recommended physiothe******s
Exactly three months ago, I had knee replacement surgery and since the end of September 2025, Stephen Barnsley is my designated physiothe****** to help with my rehabilitation process. Stephen is always very friendly and helpful, and encourages me constantly by ensuring me that I am making progress. Whenever he adds new routines to my exercise program, he writes down the new exercises in a way that is very easy to understand. As a result, I am making progress, slowly but surely. Stephen is highly recommended.
53 replies
4 months ago
Receptionist, Sinti, is BEYOND rude
This is to complain about the extreme rudeness of the receptionist, Sinti, at Surge Ortho, Life Groenkloof Hospital, Pretoria. Today was not the first time that Sinti has been rude to me, but my encounter with her today, made my blood boil, I swear. I left completely disgruntled, but I thought by myself "Please just leave before Sinti causes you to make a scene". As soon as someone contacts me, I'll discuss all the details, and I'll immediately delete this negative review, because in actual fact I am very satisfied with treatment received from a physiothe******, Stephen Barnsley. However, Sinti drives me up the walls and I'll really appreciate help so that I can deal with this prima donna. Once this matter has been resolved, and my frown has been turned upside down, I'll write a 5-star review, I promise.
53 replies
5 months ago
Discovery Health's Coaching Services is a rip-off
Just over two weeks after I wrote a 5-star review about Discovery Health being the best medical aid, I received an email that made my blood boil. I joined Discovery Health's Coaching Services, because I was under the impression that I would not have to pay for these services. So far, I am less than impressed with these coaching services. Last week Friday, 14 November 2025, a life coach telephoned me and she spoke to me as if I am slightly retarded. All because I did not hear one specific question she asked me. I made an appointment with her to have my first telephonic coaching session tomorrow, Tuesday, 18 November 2025. I thought that if this coaching session did not go well, I would cancel this service all together, because I do not have much time for life coaches in general, and specifically NOT for this lady who treated me as if I am an idiot. This morning, I received email for a claim of R913-10 for a Life Coaching Group Session which I did not even have, yet. Plus, I have to pay for this myself. What a complete and utter rip-off!!! If this is due to some misunderstanding, I'll delete this complaint, because overall I am actually VERY happy with Discovery Health.
321 replies
5 months ago
Woolworths management listened to my complaint and acted appropriately
Woolworths stores have always been my most favourite places to do ALL my shopping, and I have given Woolworths several 10/10 ratings whenever they asked for my opinion about my shopping experiences with them. However, since Woolworths started to introduce the "My Difference" reward program, I gradually got more and more disgruntled with them. The reason being that I cannot download their new app on my cell phone. I get the following error message: "Your device is not compatible with this version". I visited customer services of the Woolworths store, Brooklyn Mall, several times in the past regarding this issue, and I've always been brushed off. When I started to realize that I have not received any vouchers for months, I decided enough is enough. So, yesterday I visited customer services of the Woolworths store, Brooklyn Mall, again, and this time with an attitude. I threatened to stop shopping at Woolworths when I spoke to the customer services agent, Melody, who assisted me. Melody decided to call a manager for assistance. His name is Tshepo. Unfortunately I do not have his surname. But Tshepo really impressed me a lot. Both Melody and Tshepo immediately grasped exactly what my issue was and why I was so frustrated that Woolworths would not have implemented a backup plan to accommodate people using old cell phones to benefit from the "My Difference" reward program. I told Tshepo that I plan to log a HelloPeter complaint about Woolworths. I mean, all my other apps, including my banking app, still work on my "old" cell phone. Tshepo's response was "No Ma'am, please do not log a complaint. I'll see what I can do for you" and I thought by myself "How sweet of him?" Both Melody and Tshepo offered up their time (exceeding 30 minutes) to try and see what they could do for me. Tshepo phoned me twice afterwards to explain that he has logged a call on my behalf, which I really appreciate. Even though I am still being left out regarding the "My Difference" reward program, I decided to write a compliment for Tshepo and Melody. They were the first people who actually paid any attention to my complaint.
0 replies
5 months ago
Due to excellent support, my frown has been turned upside down
Last week Tuesday, 28 October 2025, my FrogFoot Fiber internet connection got activated for the first time, with Axxess as the Internet Service Provider. On Friday, 31 October 2025, I gave FrogFoot Fiber a 1-star review, because I was VERY unhappy with extremely slow internet speeds. Two minutes after my complaint was published on HelloPeter, an agent from FrogFoot Fiber phoned me and made arrangements to solve my problem. I thought by myself "WOW, what excellent support?" As a result, I decided to delete my 1-star review of FrogFoot Fiber on HelloPeter, because my wording was a bit harsh, as the review was written in anger. Later the same day, on Friday, 31 October 2025, two very arrogant white guys showed up at my place, and informed me that they were FrogFoot technicians. Unfortunately I do not have their names, but they were absolutely useless. They have spent less than 15 minutes at my place, and basically blamed my Internet Service Provider, Axxess, for the EXTREMELY slow internet speeds that I have experienced. To make a long story short: after many angry emails to Axxess support staff (because I presumed that the fault **** with Axxess based on what the two technicians from FrogFoot told me on Friday, 31 October 2025) another FrogFoot technician, Mabilu Boy (Boiki) Mailula, has spent about 90 minutes at my premises on Monday, 3 November 2025, in order to establish the root cause of the low internet speeds that I have experienced. Boiki replaced the router provided by FrogFoot. He said he did an ONT swop. And therefore Axxess had to reconfigure the speed settings. I have sent an email to Axxess requesting this, and about an hour after Boiki left, I FINALLY experienced internet speeds that were up to scratch. Boiki managed to turn my frown upside down. I feel guilty and ashamed about all the angry emails that I have sent to Axxess support staff. Hopefully they are bots, who cannot take it personally. But I want to send them all a sincere apology, if possible.
124 replies
5 months ago
FrogFoot Fiber managed to turn my frown upside down
Last week Tuesday, 28 October 2025, my FrogFoot Fiber internet connection got activated for the first time. On Friday, 31 October 2025, I gave FrogFoot Fiber a 1-star review, because I was VERY unhappy with extremely slow internet speeds. Two minutes after my complaint was published on HelloPeter, an agent from FrogFoot Fiber phoned me and made arrangements to solve my problem. I thought by myself "WOW, what excellent support?" As a result, I decided to delete my 1-star review of FrogFoot Fiber on HelloPeter, because my wording was a bit harsh, as the review was written in anger. Later the same day, on Friday, 31 October 2025, two very arrogant white guys showed up at my place, and informed me that they were FrogFoot technicians. Unfortunately I do not have their names, but they were absolutely useless. They have spent less than 15 minutes at my place, and basically blamed my Internet Service Provider, Axxess, for the EXTREMELY slow internet speeds that I have experienced. To make a long story short: after many angry emails, another FrogFoot technician, Mabilu Boy (Boiki) Mailula, has spent about 90 minutes at my premises on Monday, 3 November 2025, in order to establish the root cause of the low internet speeds that I have experienced. Boiki replaced the router provided by FrogFoot. He said he did an ONT swop. And therefore Axxess had to reconfigure the speed settings. I have sent an email to Axxess requesting this, and about an hour after Boiki left, I FINALLY experienced internet speeds that were up to scratch. Boiki managed to turn my frown upside down.
71 replies
6 months ago
Simply the BEST medical aid in South Africa
I do not have enough words to praise Discovery Health. I'll try to make a long story short. Recently I had knee replacement surgery, and Discovery Health paid for EVERYTHING without a glitch. My room mate in the stepdown, where I stayed for 4 nights after the operation, told me her horror story with Best Med, and how she struggled for months to get authorization for hip replacement surgery. I immediately realized how thankful I should be for Discovery Health - I received authorization within 10 minutes after applying. With Discovery Health I have absolutely NOTHING to complain about. Their customer services agents are always VERY helpful and polite.
71 replies
Review Distribution
5 Star
12 (41.37931034482759%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (58.62068965517241%)