No Star Rating, If Possible

NO STAR RATING, If possible I have been a member on Moto Health Medical Aid for just over 2 years. I changed service providers in January 2026. Whilst with MH I have paid more in a premium than I do with my current service provider. Whilst with MH, I always paid a shortfall. I paid out of my pocket for vitamins. I paid for medication, optical benefits, doctors fees, etc. I found no specialist would accept any plan on MH. All of this while I still had a large positive balance in my medical savings account for the year. I enquired about the positive balance that was left at end of year 2025 and was advised by a trained consultant that I had an option to have the savings transferred to my new medical aid or paid directly to me. Due to being out of pocket for so many claims, I welcomed the payment to myself, only to be told later that this is not possible, it is not according to legislation. I was appalled and refused to accept this. Having the name, date and reference for the call, when this was confirmed, I escalated this to the CEO’s desk @ Momentum ( Jeanette Marais ) Keeping this brief, I want to add, between that time, I encountered many unprofessional, persons viz, Mr Rennie Naidoo, Mr Vimal Maharaj, people who supposed to wear the hat of managers, customer consultants, people who deal with the public. The same public members that work hard to pay these exorbitant premiums, to protect and cover their families. After much deliberation, a decision was taken to pay out the positive balance to me directly. I was contacted by Mr Mesigan Chetty, who seemed to the better person in all my liaisons, however, this was short lived. Mr Chetty confirmed an amount in writing to me that was calculated, owing to me, to be processed in the days to come. A day before the payment was to be made, I received correspondence from Mr Chetty and Momentum, the figure had changed drastically, reduced by R5000. No explanation, and zero correspondence since then. He would not answer my emails nor WhatsApp messages. I have referred this once again to the office of the CEO and received feedback a day later, ‘……. We cannot assist you any further in this matter ‘ I wonder if I am the only person this has happened to? If so, I should be the last. This is not what I pay a premium for. Is this ethical for a company to give you one thing in writing and do something else. This is a betray of trust. I wish to engage the public to be more vigilant when it comes to service delivery and accountability. We need to exercise our rights to fair and transparent information that we can trust.

Disappointed Member