Terrible Customer service with no updates on vehicle repairs

I was alerted by my vehicle tracker that my car had been switched on for 33 minutes. This is concerning, especially given that the only issue being addressed is a scratch on the right front bumper, no engine repairs.

I contacted their customer service line at 16:49, and the agent who answered was dismissive and unprofessional. He stated that he had "knocked off", showing no interest in understanding my concern or providing support. He repeatedly interrupted me and ultimately muted the call, clearly indicating that he had no intention of continuing the conversation. If he was no longer available to assist as he had knocked off, the call should not have been answered by him.

I was under the impression that your operating hours are until 17:00 as stated on your website.

All I needed was an update on the repairs and why my vehicle was on for that long