Motor Accident Group
Verified Business
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Motor Accident Group
Motor Accident Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Motor Accident Group across 107 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
Brian M
1 reviews | Active since Jan 2020
23 Jan 2026, 12:11
Clients accident
One of you clients scratched my car while I was reversing from a parking lot. She didn't stop, didn't want us to take pictures. We went to the local police station there is a case number. 6he officer advised us to each fix our own cars we didn't exchange any details and we parted ways. A month later I got a letter of demand she wants me to fix her car for all scratches and it's not agreed on. You company and client is demanding payment. She didn't dispute when the officer told her. Im not happy with your service
Helpful (0)
|Replies (0)BM
Brian M
1 reviews | Active since Jan 2020
23 Jan 2026, 12:11
Clients accident
One of you clients scratched my car while I was reversing from a parking lot. She didn't stop, didn't want us to take pictures. We went to the local police station there is a case number. 6he officer advised us to each fix our own cars we didn't exchange any details and we parted ways. A month later I got a letter of demand she wants me to fix her car for all scratches and it's not agreed on. You company and client is demanding payment. She didn't dispute when the officer told her. Im not happy with your service
0
Replies (0)ZM
ZM
Zola M
1 reviews | Active since Jan 2020
15 Oct 2025, 15:31
Terrible Customer service with no updates on vehicle repairs
I was alerted by my vehicle tracker that my car had been switched on for 33 minutes. This is concerning, especially given that the only issue being addressed is a scratch on the right front bumper, no engine repairs. I contacted their customer service line at 16:49, and the agent who answered was dismissive and unprofessional. He stated that he had "knocked off", showing no interest in understanding my concern or providing support. He repeatedly interrupted me and ultimately muted the call, clearly indicating that he had no intention of continuing the conversation. If he was no longer available to assist as he had knocked off, the call should not have been answered by him. I was under the impression that your operating hours are until 17:00 as stated on your website. All I needed was an update on the repairs and why my vehicle was on for that long
Helpful (0)
|Replies (0)ZM
Zola M
1 reviews | Active since Jan 2020
15 Oct 2025, 15:31
Terrible Customer service with no updates on vehicle repairs
I was alerted by my vehicle tracker that my car had been switched on for 33 minutes. This is concerning, especially given that the only issue being addressed is a scratch on the right front bumper, no engine repairs. I contacted their customer service line at 16:49, and the agent who answered was dismissive and unprofessional. He stated that he had "knocked off", showing no interest in understanding my concern or providing support. He repeatedly interrupted me and ultimately muted the call, clearly indicating that he had no intention of continuing the conversation. If he was no longer available to assist as he had knocked off, the call should not have been answered by him. I was under the impression that your operating hours are until 17:00 as stated on your website. All I needed was an update on the repairs and why my vehicle was on for that long
0
Replies (0)RM
Raphala M
1 reviews | Active since Jan 2020
29 May 2025, 00:59
When brand promises fail … but the till keeps ringing: Shocking Service!!
In an age where slick branding and carefully crafted mission statements dominate the corporate landscape, many businesses have perfected the art of promising excellence. But when those promises collapse under the weight of poor service delivery, it is the customer who is left paying the price — both financially and emotionally. I recently experienced such a collapse at the hands of the Motor Accident Group (M.A.G.), The Glen - boasting a legacy dating back to 1982. On their website, they proudly promise “refinement,” “perfection,” and “peace of mind.” My experience was the exact opposite. What began as a simple window repair for my Audi A4 quickly spiralled into a 3 months nightmare. The car was delivered to the workshop on 21 February 2025. I paid over R900 for a diagnosis, which was supposed to involve stripping and diagnosis — a thorough inspection of all components related to the window failure, including motors, regulators, control modules, wiring, and more. This was a paid-for service, so I expected it to be comprehensive — and I trusted that it would be, given that all four windows were not functional. After receiving a quotation, I approved it in good faith. I even requested a photo of the control module unit to better understand the part involved. That request was oddly denied, with the explanation that the electrician hadn’t accessed the part yet. This was the first red flag: what exactly did I pay over R900 for if the key component — the control module — hadn’t even been accessed so much so they were not able to provide its photo? This led to a second critical question: how was a quotation produced without properly assessing the condition of all relevant components? Still, I gave M.A.G. the benefit of the doubt, trusting their claimed 43 years of experience. I was informed that the control module had been ordered on 6 March. SMS updates between 7 and 25 March claimed the vehicle was “in progress”. However, when I followed up by phone two and a half weeks later, I discovered — to my disbelief — that they were attempting to repair the old control module and had even tried sourcing a second-hand unit. This contradicted their earlier claim that a new part had been ordered. I was also suddenly told I needed to pay an additional R5 000 on top of the original quote — not via formal communication, but as an offhand discovery during a call. Vague SMS updates It became evident that no new part had ever been ordered. So, I took matters into my own hands: within six hours of contacting Audi myself, the correct control module was sourced, collected. I personally delivered it to M.A.G the following day – Saturday, 29 March. Ironically, I received a photo of the part immediately this time — in stark contrast to their previous refusal. After spending R12 000+ to secure this part, I expected meaningful progress. Instead, I was met with more vague SMS updates and no real results, until I received one that said I must come fetch my car – after numerous emails. When I went to collect my vehicle, I was presented with a R9 000 invoice for partial work. The windows still didn’t function and the R12k part (control module) that I ran around sourcing, sat unused in my car’s trunk. I could not accept the vehicle in that condition. In disputing how everything turned out, a new formal quotation followed, this time in the region of R15 000 (what you don’t know is that this was preceded by another informal amount of R20 000 that they claimed was from the electrician. Again this was an informal “by chance” discovery whilst trying to sort out the dispute), to address window motors and wiring. How could such basic faults not have been identified at the outset, especially given the initial complaint that all windows were inoperable? It’s clear that the initial diagnosis was flawed, and that the quoted service was misrepresented. To share an electrician’s report two months in when they have already given the initial quotation did not make sense at all. The report should have informed the initial quotation. To add insult to injury, not once did the company take responsibility for the delays, the confusion, or the misinformation. No apology. No accountability. Nothing. Troubling pattern on Hello Peter I now find myself questioning whether further damage may have occurred while my vehicle was in their care. It’s baffling that after three months, such fundamental issues were still unresolved. The lack of consistency and transparency only deepens this suspicion. When I finally collected my vehicle (24 May 2025), I was exhausted, frustrated, and under threat of incurring R4 071 in storage costs. I had to release my car because their language was “storage fees” . The longer I fight, the more storage fees I risked racking up. I had to pay the R9000+ just to get my car as I was told it would sold at defray cost. I was also warned that I should not "perform" (as expected, i previously lost my cool the previous time I visited the workshop) when I come to collect the car or else there will be consequences. THE NERVE!!!! I discovered later that I'm not alone in this circus. A quick glance at M.A.G.’s HelloPeter profile reveals a troubling pattern: reviews citing delays, shifting costs, poor communication, and a clinical detachment from the human realities of leaving customers without transportation for months. For me, this ordeal meant relying on Uber rides, scrambling for school drop-offs, and absorbing a cascade of unforeseen expenses. It’s exhausting. It’s disrespectful. It’s simply not sustainable. Even my attempts to escalate the matter to the company’s senior leadership was met with indifference and a cold, dismissive attitude toward my legitimate concerns. The highest office i think at director level could not even bother, he sent me back to the cold uncaring and dismissive manager. they just don't care. When companies claim passion and precision, but deliver confusion and disregard, we must ask: what value do these brand promises really hold? A brands is not defined by what you say — it’s defined by what people experience. And in my case, that experience was one of profound failure.
Helpful (0)
|Replies (0)RM
Raphala M
1 reviews | Active since Jan 2020
29 May 2025, 00:59
When brand promises fail … but the till keeps ringing: Shocking Service!!
In an age where slick branding and carefully crafted mission statements dominate the corporate landscape, many businesses have perfected the art of promising excellence. But when those promises collapse under the weight of poor service delivery, it is the customer who is left paying the price — both financially and emotionally. I recently experienced such a collapse at the hands of the Motor Accident Group (M.A.G.), The Glen - boasting a legacy dating back to 1982. On their website, they proudly promise “refinement,” “perfection,” and “peace of mind.” My experience was the exact opposite. What began as a simple window repair for my Audi A4 quickly spiralled into a 3 months nightmare. The car was delivered to the workshop on 21 February 2025. I paid over R900 for a diagnosis, which was supposed to involve stripping and diagnosis — a thorough inspection of all components related to the window failure, including motors, regulators, control modules, wiring, and more. This was a paid-for service, so I expected it to be comprehensive — and I trusted that it would be, given that all four windows were not functional. After receiving a quotation, I approved it in good faith. I even requested a photo of the control module unit to better understand the part involved. That request was oddly denied, with the explanation that the electrician hadn’t accessed the part yet. This was the first red flag: what exactly did I pay over R900 for if the key component — the control module — hadn’t even been accessed so much so they were not able to provide its photo? This led to a second critical question: how was a quotation produced without properly assessing the condition of all relevant components? Still, I gave M.A.G. the benefit of the doubt, trusting their claimed 43 years of experience. I was informed that the control module had been ordered on 6 March. SMS updates between 7 and 25 March claimed the vehicle was “in progress”. However, when I followed up by phone two and a half weeks later, I discovered — to my disbelief — that they were attempting to repair the old control module and had even tried sourcing a second-hand unit. This contradicted their earlier claim that a new part had been ordered. I was also suddenly told I needed to pay an additional R5 000 on top of the original quote — not via formal communication, but as an offhand discovery during a call. Vague SMS updates It became evident that no new part had ever been ordered. So, I took matters into my own hands: within six hours of contacting Audi myself, the correct control module was sourced, collected. I personally delivered it to M.A.G the following day – Saturday, 29 March. Ironically, I received a photo of the part immediately this time — in stark contrast to their previous refusal. After spending R12 000+ to secure this part, I expected meaningful progress. Instead, I was met with more vague SMS updates and no real results, until I received one that said I must come fetch my car – after numerous emails. When I went to collect my vehicle, I was presented with a R9 000 invoice for partial work. The windows still didn’t function and the R12k part (control module) that I ran around sourcing, sat unused in my car’s trunk. I could not accept the vehicle in that condition. In disputing how everything turned out, a new formal quotation followed, this time in the region of R15 000 (what you don’t know is that this was preceded by another informal amount of R20 000 that they claimed was from the electrician. Again this was an informal “by chance” discovery whilst trying to sort out the dispute), to address window motors and wiring. How could such basic faults not have been identified at the outset, especially given the initial complaint that all windows were inoperable? It’s clear that the initial diagnosis was flawed, and that the quoted service was misrepresented. To share an electrician’s report two months in when they have already given the initial quotation did not make sense at all. The report should have informed the initial quotation. To add insult to injury, not once did the company take responsibility for the delays, the confusion, or the misinformation. No apology. No accountability. Nothing. Troubling pattern on Hello Peter I now find myself questioning whether further damage may have occurred while my vehicle was in their care. It’s baffling that after three months, such fundamental issues were still unresolved. The lack of consistency and transparency only deepens this suspicion. When I finally collected my vehicle (24 May 2025), I was exhausted, frustrated, and under threat of incurring R4 071 in storage costs. I had to release my car because their language was “storage fees” . The longer I fight, the more storage fees I risked racking up. I had to pay the R9000+ just to get my car as I was told it would sold at defray cost. I was also warned that I should not "perform" (as expected, i previously lost my cool the previous time I visited the workshop) when I come to collect the car or else there will be consequences. THE NERVE!!!! I discovered later that I'm not alone in this circus. A quick glance at M.A.G.’s HelloPeter profile reveals a troubling pattern: reviews citing delays, shifting costs, poor communication, and a clinical detachment from the human realities of leaving customers without transportation for months. For me, this ordeal meant relying on Uber rides, scrambling for school drop-offs, and absorbing a cascade of unforeseen expenses. It’s exhausting. It’s disrespectful. It’s simply not sustainable. Even my attempts to escalate the matter to the company’s senior leadership was met with indifference and a cold, dismissive attitude toward my legitimate concerns. The highest office i think at director level could not even bother, he sent me back to the cold uncaring and dismissive manager. they just don't care. When companies claim passion and precision, but deliver confusion and disregard, we must ask: what value do these brand promises really hold? A brands is not defined by what you say — it’s defined by what people experience. And in my case, that experience was one of profound failure.
0
Replies (0)AS
Adrian S
1 reviews | Active since Jan 2020
23 Sept 2024, 12:19
Motor accident group
I took my vehicle the MAG (Selby) to have my bumper and left back door replaced/fixed, they promised to have the vehicle fixed on the 20/09/24 two weeks after I booked it in (I had no issue with the timeline) however I never got my back on the mentioned date, today 23/09 they called me to say the airbag light went on (question, what does the airbag light have to do with the bumper and the door?) I asked to speak to a manager, I am still waiting, they promised to call me back in an hour (I waited for almost 4hours, only to tell me they still have to do quality controll...this is the worst service I ever received..shame on you MAG !!!😡😡😡
Helpful (0)
|Replies (0)AS
Adrian S
1 reviews | Active since Jan 2020
23 Sept 2024, 12:19
Motor accident group
I took my vehicle the MAG (Selby) to have my bumper and left back door replaced/fixed, they promised to have the vehicle fixed on the 20/09/24 two weeks after I booked it in (I had no issue with the timeline) however I never got my back on the mentioned date, today 23/09 they called me to say the airbag light went on (question, what does the airbag light have to do with the bumper and the door?) I asked to speak to a manager, I am still waiting, they promised to call me back in an hour (I waited for almost 4hours, only to tell me they still have to do quality controll...this is the worst service I ever received..shame on you MAG !!!😡😡😡
0
Replies (0)KG
Krenolan G
1 reviews | Active since Jan 2020
21 Jul 2024, 07:43
MAG SUCKS
Hello Peter needs to have a 0 star rating. I was in accident in March and my car was assigned to MAG in April. It's now July and I'm still waiting for my car to fixed and feeback. The only time you get updates is when you ask, otherwise those people are silent. If you ever get in accident & If you seeing this...ADVISE YOUR INSURANCE COMPANY TO AVOID MOTOR ACCIDENT GROUP.
Helpful (0)
|Replies (0)KG
Krenolan G
1 reviews | Active since Jan 2020
21 Jul 2024, 07:43
MAG SUCKS
Hello Peter needs to have a 0 star rating. I was in accident in March and my car was assigned to MAG in April. It's now July and I'm still waiting for my car to fixed and feeback. The only time you get updates is when you ask, otherwise those people are silent. If you ever get in accident & If you seeing this...ADVISE YOUR INSURANCE COMPANY TO AVOID MOTOR ACCIDENT GROUP.
0
Replies (0)AM
Amanda M
1 reviews | Active since Jan 2020
29 Jun 2024, 04:35
MAG The Glen branch horrible experience
I took in my car on Monday the 24th 2024 and I received a message in disassembled stage for two days. Then on Wednesday no communication. Then Thursday the car is in workshop then boom still waiting for authorisation from the insurance coz there is more damage to the car when the strip the car also that I had to find out when I called them and the lady in reception promise to give me to call back on Friday until there were off line around 3:30 no phone calls. She also have nerve to ask me why I don't have car hire on my insurance imagine. So how long it takes to fixed a bumper? I am going there on Monday I was to see the damage besides the one was authorised by the insurance. The car I am using it to go to work now I have use Ubers that costly. So they delay the process to sponge money from the insurance. I can even share pictures to see the damage was not that big now they making it big just to take time and sponge money from insurance. The trust I have with them it gone I wouldn't recommend this group to anyone.
Helpful (0)
|Replies (0)AM
Amanda M
1 reviews | Active since Jan 2020
29 Jun 2024, 04:35
MAG The Glen branch horrible experience
I took in my car on Monday the 24th 2024 and I received a message in disassembled stage for two days. Then on Wednesday no communication. Then Thursday the car is in workshop then boom still waiting for authorisation from the insurance coz there is more damage to the car when the strip the car also that I had to find out when I called them and the lady in reception promise to give me to call back on Friday until there were off line around 3:30 no phone calls. She also have nerve to ask me why I don't have car hire on my insurance imagine. So how long it takes to fixed a bumper? I am going there on Monday I was to see the damage besides the one was authorised by the insurance. The car I am using it to go to work now I have use Ubers that costly. So they delay the process to sponge money from the insurance. I can even share pictures to see the damage was not that big now they making it big just to take time and sponge money from insurance. The trust I have with them it gone I wouldn't recommend this group to anyone.
0
Replies (0)MM
Mamello M
1 reviews | Active since Jan 2020
7 Jun 2024, 15:20
ITs not MAGs fault - it is PMDs!!
I read many negative reviews about MAG online and didn't want to send my car there. But after speaking to Zanele at the Booysens branch, I decided to take my chances and I am glad I did. She was responsive and patient. She went out of her way to ensure I was kept informed and tried to push for quicker progress. The only hindrance was the insurance company PMD. They delayed at every chance and even tried selling my car to Auction before the claim was finalized. She went out of her way to locate where my car had been taken after it left their workshop and liaised with PMD to track it and get me the details. I have realized that many complaints regarding delays and lack of service are due to PMD and not the repairer. I highly recommend asking for Zanele directly if you want peace of mind for your repairs. She is tiny but the true meaning of dynamite. She was so reassuring and made a horrible process as smooth as possible. Everything that went wrong with my claim can be attributed to PMD, even though she tried to mitigate as much as possible. Thank you Zanele, from the bottom of my heart.
Helpful (0)
|Replies (0)MM
Mamello M
1 reviews | Active since Jan 2020
7 Jun 2024, 15:20
ITs not MAGs fault - it is PMDs!!
I read many negative reviews about MAG online and didn't want to send my car there. But after speaking to Zanele at the Booysens branch, I decided to take my chances and I am glad I did. She was responsive and patient. She went out of her way to ensure I was kept informed and tried to push for quicker progress. The only hindrance was the insurance company PMD. They delayed at every chance and even tried selling my car to Auction before the claim was finalized. She went out of her way to locate where my car had been taken after it left their workshop and liaised with PMD to track it and get me the details. I have realized that many complaints regarding delays and lack of service are due to PMD and not the repairer. I highly recommend asking for Zanele directly if you want peace of mind for your repairs. She is tiny but the true meaning of dynamite. She was so reassuring and made a horrible process as smooth as possible. Everything that went wrong with my claim can be attributed to PMD, even though she tried to mitigate as much as possible. Thank you Zanele, from the bottom of my heart.
0
Replies (0)