Unpaid Extended Warranty Claim

I have an Extended warranty with Blue Motor Engage insurance. In 2018 November I called them to put a claim. I was told to look for a WorkShop which is registered with RMI. The commucated with WorkShop Dealer so that they can be added on their database. The dealer was ask also ask to send the quote. The dealer was asked to strip the car so that they can to send the assessor, it took almost 3 months to send the assessor after they told that car was stripped. The assessor went and when they supposed to pay the dealer I was told to pay from my own pocket and they will refund me. I refuse to do that because I also didn't have cash. They promised to pay but after 5 month they refused to pay claiming that the dealer is not based on the industrial site. Please help me because the dealer will soon starting to charge me for a storage. My claim number is 338973.