BMW Midrand Sunvisor Mirror defect poor service

I recently discovered a crack in the passenger sunvisor mirror and took it to the Midrand dealership for inspection. They declined to replace it, attributing the damage to my negligence without conducting any investigation. This conclusion seems unprofessional, given that there are several potential causes for the crack, such as temperature fluctuations, pressure from the cover, manufacturing defects, or installation issues. There is no visible impact on the sunvisor that would support their assumption of negligence. My car is a year and 4 months old which should still be under warranty on some of these items. Additionally, there have been numerous cases of issues like sunroofs bursting and door panel squeaks, which further highlights the need for a thorough investigation rather than an unsupported claim of negligence.

I moved the complaint further to their customer service centre then i was was informed that if there had been more reports of sunvisor mirror cracks, they would take action. However, because this is the first time they have encountered such an issue, they have attributed the problem to my negligence.

I am extremely disappointed with the level of service i received. Having driven BMWs for many years, this is the first time I have encountered such poor service. As a result, I am considering switching to other premium brands for my next vehicle.