MB
Mulalo B
Active since Dec 2015
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Feeling Betrayed by Discovery Insure’s Treatment of a Loyal Customer
Discovery Insure, I am genuinely disappointed by the treatment I’ve received especially as someone who has paid my monthly premiums consistently and without fail. First, you refused to review my premium simply because I had a third-party claim and a windscreen claim, which I chose to let go. Then, when my portable device (my iPhone) was ****** and I submitted a claim, the experience became even more disheartening. Considering the high monthly premiums I pay, I requested a voucher instead of a replacement device, only to be informed that a new rule introduced just that same week and never communicated to me now prevents this. Even worse, I was told that if I chose the voucher option, I would receive only R8,999, despite the fact that the phone originally cost me around R27,000 and was insured precisely because of its high value. For a loyal customer who has upheld every payment, this level of service is incredibly disappointing. I am honestly at a loss for words at how consistently you let your customers down.
159 replies
20 months ago
BMW Midrand Sunvisor Mirror defect poor service
I recently discovered a crack in the passenger sunvisor mirror and took it to the Midrand dealership for inspection. They declined to replace it, attributing the damage to my negligence without conducting any investigation. This conclusion seems unprofessional, given that there are several potential causes for the crack, such as temperature fluctuations, pressure from the cover, manufacturing defects, or installation issues. There is no visible impact on the sunvisor that would support their assumption of negligence. My car is a year and 4 months old which should still be under warranty on some of these items. Additionally, there have been numerous cases of issues like sunroofs bursting and door panel squeaks, which further highlights the need for a thorough investigation rather than an unsupported claim of negligence. I moved the complaint further to their customer service centre then i was was informed that if there had been more reports of sunvisor mirror cracks, they would take action. However, because this is the first time they have encountered such an issue, they have attributed the problem to my negligence. I am extremely disappointed with the level of service i received. Having driven BMWs for many years, this is the first time I have encountered such poor service. As a result, I am considering switching to other premium brands for my next vehicle.
0 replies
34 months ago
Europa art quality of shoes disappointing
I bought winter boots for almost R5000, having spent that much you would definitely believe and trust that the quality is on par and they would last for very long and the wear and tear to expect will be soles being worn off. I can count the number of times I have worn the boots because it’s winter boots and now they have this big crack on the sole on the 1 which I have sent a complaint to the customer complaints with pictures and I am still waiting for the response. I am so disappointed in the quality of the shoes
0 replies
39 months ago
Fnb Short Term insurance service dissapointment
I am insured with Fnb for my short term insurance and I have 0 access on windscreen repair. I had to put in a claim for my windscreen repair after a crack, and now they want to force me to put in a generic windscreen which BMW has advised not to because of the electronics on the glass and also how it will affect my Motorplan /warranty which I even sent the letter from BMW to Fnb. I have been waiting for my windscreen to be fixed now for more than a week and also they want me to pay for the excess of Which was not on my contract, because the original glass is more expensive. It’s okay when I am paying the monthly fee, but when it comes to claiming, I have to go up and down and calling non stop for my issue to be resolved, which is still not resolved.
56 replies
66 months ago
MTN Overcharging me on a router contract.
I’ve just about had it with MTN,I took up a 3 years contract with them for a 10G Router on special which meant I will pay R339 monthly ,then they started charging me the normal price which is R519.50,on 3 occasions I have called them on those occasions to understand why I was overcharged,and why I am being sent letters that I owe them . I was told I would be credited for it and I won’t have to pay until I’m fully reimbursed. Now for the 3rd time,when I called I was told I would be credited again and I won’t have to pay anything after they even suspended my router. I actually want to cancel this contract,this is the worst service that I have ever received especially because it’s 3 occasions that it has happened and there has not been any resolution. Now I have to make sure that I only have the amount they need to debit on my account so that if they want to take out R519.50,it doesn’t go through. I’m switching to another network provider,I’m done with MTN.
0 replies
126 months ago
Lack of professionalism and respect
Good day<br> <br> I called into the centre to purchase 1G of Telkom to Telkom Recurring data and instead i was loaded with an all networks bundles,Then i called in again for the second time for them to rectify their mistake,i was told they cannot do anything.When i ask the lady how can you not be able to give me the telkom to telkom data because i had done it before,she starts giggling and then when i ask her what the giggling was all about,she says she is not giggling whereas she did it twice during our conversation.I am very disturbed,actually i am disgusted about Telkom call centre employees towards its customers.<br> I will definitely be moving to another network because of such behaviour that shows lack of professionalism.<br> <br> I expect to be treated with respect as a paying customer
75 replies
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5 Star
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4 Star
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3 Star
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)