Disgusted client

client complained about: Hi my car was sent for assessment to Durban south panelbeaters on the 17 this is the morning 18 nobody phones 19 nobody phones I phone Wednesday afternoon speak to an agent after a few transfers and calls to Durban south the lady from the insurance company says my car has been released so I take an Uber rush to Durban South I get there by 4pm the rude and arrogant lady at the reception says the yard were the car is is closed when the yard only closes at 16.30-17.00 after some arguing I decide to leave the lady says come back at 11 next day so I go there the next day at 14.30 there's cars parked all over the streets there cars with there seats out and they emptying the water from the car there's generators with those big tubes pumping out water after arguing with the guy because he doesn't no were my car is and have keys for the other gates or my key so I leave as I'm leaving about 2or 3 yards down there's my car I can see it I go back to the guy and tell him I can see my car he rather bring the keys so we go in the yard. everything is out the car carpets everything. the car is drying the cup holders are full of water the backseat have puddles of water I call momentum the same time that's Thursday the 20 momentum said they will send an assessor there tomorrow they only got there on Tuesday 25 after 6 days after the assesor left there was another storm there I phone momentum.I tell them I want my car out that yard tiyani.mavunda a team leader says to me if I want my car I must tow it out and I must pay for the towing imagine when I drove it there now I must pay to tow it away from a danger zone and I came to find out that Durban south panel and paint had floods there before the lady at momentum makes arrangements with Durban south panel and paint to release my car after two weeks the manager from Durban south refuses saying they doing an auto valet only tomorrow the next week they send another assessor to my place he says don't try to start the car the car must be towed there was no auto electrician that checked the vehicle no diagnostic only a compression test apparently by Durban south on who's vehicle I don't know because I wasn't there to see the assesor found water in the dipstick the seats were starting to get moldy white this week they send another assesor the car stinks the mold has gone green and yellow and white all over the vehicle when he opened thd engen cap there was thick sludge and the car stinks was told by my insurance company who suppose to have my back to take it to Durban south panel and paint I drove it there but when I go to fetch it I have to take it òut with a tow truck that I had to pay for.And the best part the team leader Tiyani Mavunda says to me it's an act of nature and the panelbeaters are not responsible.my kids had to miss school some days because I didn't have money for Uber it's like Momentum is just not interested and they don't care if I don't phone them they won't phone me to find out what's happening I'm totally and utterly disappointed and upset the way I'm being treated is totally unfair Luckily I took pictures of everything that happened To my car and alot of other pictures to