CITY OF CAPE TOWN YOU SUCK

paid my licenese sometime in June around the 17th before the due date was told my dish would posted ,and to wait a month ,more than a month later my disk has still not arrived ,called them to enquire if I could go into the office and was told I would need to pay a pro-rata ???for what why should I pay for a service you could not deliver ?people are told to use the e-service as they have skeleton staff and to avoid COVID etc ,but this is the bull**** we have to put up with afterwards