Motorbake Auto Repairs East London

On 19 June 2018, I submitted a claim for accident damages with my insurer, Discovery Insure.

The accident damage claim was approved by the Discovery Insure () on 30 June 2018 and the vehicle was sent to The Motorbake Trust, Trading as Motorbake Auto Repairs (IT 629/2006), 29 Paterson Street, East London, 5201. The entity is managed by Managing Director, Callum Hempel and Customer Liaison Manager, Les Pye. They are contactable on +27 43 ********** .

On 17 August 2018, I went to collect the vehicle from the Motorbake Auto Repairs in East London. Upon hand over of the vehicle, I noticed that the driver’s door and rear bumper paintwork (which were in perfect condition and were not affected by the accident) had been scratched by what appears to have been as a result of sanding of the paintwork resulting in damages to the paintwork by the Motorbake Auto Repairs during the time it was in their workshop.. When I asked the repairer, they informed me that they knew nothing about these paintwork damages, claiming to have received the vehicle with the said paintwork damages. I subsequently insisted that we view the assessment photographs, which revealed that the vehicle had no such paintwork damage when the repairer received it. I immediately contacted Natasja Badenhorst, Discovery Insure’s claims administrator to inform her of this incident, she could not offer any solution. The damages referred to herein were not part of the job assigned the Motorbake Auto Repairs as per the insurance’s authorization.

Motor Bake subsequently loaned me a vehicle while they tried to resolve the matter. Upon return of the vehicle, I consulted Discovery Insure who sent the vehicle to Motorbake about this issue and expressed my dissatisfaction to both parties.

The following week, Motorbake, through Discovery, responded saying that the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, thus take no responsibility for the damage.

An assessment was conducted by NetAssess on behalf of Discovery dated 28 June 2018. In the assessment report none of these damages were recorded. From the photographs taken during the assessment, the damaged parts now are in pristine condition

I then took the vehicle to Cannings Auto in Cape Town where all body repair work to my car has always been done since I have purchased of the vehicle, they offer a lifetime guarantee on paintwork. When assessing the damage, they found that the damage was deliberate rather than environmental. Further their records showed that the driver door has never had any work done to it.

Discovery, concluded that because the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, as per the advice of Motorbake. They resolve that these damages did not form part of the accident and claim. Discovery Insure then informed me that as an entity would not be able to get involved in the rectification of these repairs.