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Motorbake
Unclaimed Business
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Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nangamso S
1 reviews | Active since Jan 2020
17 Oct 2022, 15:52
Poor Service
Worse place for a repair. I had a claim from Old Mutual for a bmwx3 for a mirror repair on the driver's side. It took 2 months for motorbake to do th quotation even after the quotation was approved, it took them a month for them to tell me to come for the repair. During this whole 3 months i-m the one constantly calling them for updates. If I didn't call I wouldn't have know that the quote was approved and when to come for a repair. Even when I had came for a repair they couldn't finish my car, stating that the mirror they had ordered was damaged, so they have to ordered another one. I had to drive back to Mthatha with the car not completely repaired, they had promised to inform me as soon as the mirror was ordered but no , again I was the one constantly calling them to check if they have the mirror. It took them 3 weeks to reorder the mirror.
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Nangamso S
1 reviews | Active since Jan 2020
17 Oct 2022, 15:52
Poor Service
Worse place for a repair. I had a claim from Old Mutual for a bmwx3 for a mirror repair on the driver's side. It took 2 months for motorbake to do th quotation even after the quotation was approved, it took them a month for them to tell me to come for the repair. During this whole 3 months i-m the one constantly calling them for updates. If I didn't call I wouldn't have know that the quote was approved and when to come for a repair. Even when I had came for a repair they couldn't finish my car, stating that the mirror they had ordered was damaged, so they have to ordered another one. I had to drive back to Mthatha with the car not completely repaired, they had promised to inform me as soon as the mirror was ordered but no , again I was the one constantly calling them to check if they have the mirror. It took them 3 weeks to reorder the mirror.
0
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Sigqibo N
1 reviews | Active since Jan 2020
8 Nov 2018, 16:38
Motorbake Auto Repairs East London
On 19 June 2018, I submitted a claim for accident damages with my insurer, Discovery Insure. The accident damage claim was approved by the Discovery Insure () on 30 June 2018 and the vehicle was sent to The Motorbake Trust, Trading as Motorbake Auto Repairs (IT 629/2006), 29 Paterson Street, East London, 5201. The entity is managed by Managing Director, Callum Hempel and Customer Liaison Manager, Les Pye. They are contactable on +27 43 ********** . On 17 August 2018, I went to collect the vehicle from the Motorbake Auto Repairs in East London. Upon hand over of the vehicle, I noticed that the driver’s door and rear bumper paintwork (which were in perfect condition and were not affected by the accident) had been scratched by what appears to have been as a result of sanding of the paintwork resulting in damages to the paintwork by the Motorbake Auto Repairs during the time it was in their workshop.. When I asked the repairer, they informed me that they knew nothing about these paintwork damages, claiming to have received the vehicle with the said paintwork damages. I subsequently insisted that we view the assessment photographs, which revealed that the vehicle had no such paintwork damage when the repairer received it. I immediately contacted Natasja Badenhorst, Discovery Insure’s claims administrator to inform her of this incident, she could not offer any solution. The damages referred to herein were not part of the job assigned the Motorbake Auto Repairs as per the insurance’s authorization. Motor Bake subsequently loaned me a vehicle while they tried to resolve the matter. Upon return of the vehicle, I consulted Discovery Insure who sent the vehicle to Motorbake about this issue and expressed my dissatisfaction to both parties. The following week, Motorbake, through Discovery, responded saying that the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, thus take no responsibility for the damage. An assessment was conducted by NetAssess on behalf of Discovery dated 28 June 2018. In the assessment report none of these damages were recorded. From the photographs taken during the assessment, the damaged parts now are in pristine condition I then took the vehicle to Cannings Auto in Cape Town where all body repair work to my car has always been done since I have purchased of the vehicle, they offer a lifetime guarantee on paintwork. When assessing the damage, they found that the damage was deliberate rather than environmental. Further their records showed that the driver door has never had any work done to it. Discovery, concluded that because the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, as per the advice of Motorbake. They resolve that these damages did not form part of the accident and claim. Discovery Insure then informed me that as an entity would not be able to get involved in the rectification of these repairs.
Helpful (0)
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Sigqibo N
1 reviews | Active since Jan 2020
8 Nov 2018, 16:38
Motorbake Auto Repairs East London
On 19 June 2018, I submitted a claim for accident damages with my insurer, Discovery Insure. The accident damage claim was approved by the Discovery Insure () on 30 June 2018 and the vehicle was sent to The Motorbake Trust, Trading as Motorbake Auto Repairs (IT 629/2006), 29 Paterson Street, East London, 5201. The entity is managed by Managing Director, Callum Hempel and Customer Liaison Manager, Les Pye. They are contactable on +27 43 ********** . On 17 August 2018, I went to collect the vehicle from the Motorbake Auto Repairs in East London. Upon hand over of the vehicle, I noticed that the driver’s door and rear bumper paintwork (which were in perfect condition and were not affected by the accident) had been scratched by what appears to have been as a result of sanding of the paintwork resulting in damages to the paintwork by the Motorbake Auto Repairs during the time it was in their workshop.. When I asked the repairer, they informed me that they knew nothing about these paintwork damages, claiming to have received the vehicle with the said paintwork damages. I subsequently insisted that we view the assessment photographs, which revealed that the vehicle had no such paintwork damage when the repairer received it. I immediately contacted Natasja Badenhorst, Discovery Insure’s claims administrator to inform her of this incident, she could not offer any solution. The damages referred to herein were not part of the job assigned the Motorbake Auto Repairs as per the insurance’s authorization. Motor Bake subsequently loaned me a vehicle while they tried to resolve the matter. Upon return of the vehicle, I consulted Discovery Insure who sent the vehicle to Motorbake about this issue and expressed my dissatisfaction to both parties. The following week, Motorbake, through Discovery, responded saying that the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, thus take no responsibility for the damage. An assessment was conducted by NetAssess on behalf of Discovery dated 28 June 2018. In the assessment report none of these damages were recorded. From the photographs taken during the assessment, the damaged parts now are in pristine condition I then took the vehicle to Cannings Auto in Cape Town where all body repair work to my car has always been done since I have purchased of the vehicle, they offer a lifetime guarantee on paintwork. When assessing the damage, they found that the damage was deliberate rather than environmental. Further their records showed that the driver door has never had any work done to it. Discovery, concluded that because the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, as per the advice of Motorbake. They resolve that these damages did not form part of the accident and claim. Discovery Insure then informed me that as an entity would not be able to get involved in the rectification of these repairs.
0
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Anonymous
1 reviews | Active since Jan 2020
7 Jul 2016, 10:12
Knowingly has dishonest staff
<p>Hidden flashdrive stolen with impunity. Management don't care and simply hide behind "remove items beforehand" line in multiple page document you are forced to sign before they work. If insurance didn't force me to use them, I wouldn't have in the first place...don't make my mistake, pick a better insurance then.</p>
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Anonymous
1 reviews | Active since Jan 2020
7 Jul 2016, 10:12
Knowingly has dishonest staff
<p>Hidden flashdrive stolen with impunity. Management don't care and simply hide behind "remove items beforehand" line in multiple page document you are forced to sign before they work. If insurance didn't force me to use them, I wouldn't have in the first place...don't make my mistake, pick a better insurance then.</p>
0
Replies (0)HV
Herman V
1 reviews | Active since Jan 2020
21 Jan 2016, 09:30
Bad attitude and no quote received
I came in for a quote request on Monday morning and my vehicle was assessed by one of the assessors. I do not know the name of this person but can be best described as curtly and unfriendly. He did not say a word and I had to make an effort to get information out of him. When he did speak he did not make eye contact and almost talked to himself. He should not be dealing with people. He is short with grayish hair. <br> <br> Apart from that, I had to call on Tuesday to ask for my quote. Which I still have not received its now Thursday. Very poor service, I will not be taking my vehicle there in future.<br> <br> P.S the reception lady was very friendly and helpful.<br>
Helpful (0)
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Herman V
1 reviews | Active since Jan 2020
21 Jan 2016, 09:30
Bad attitude and no quote received
I came in for a quote request on Monday morning and my vehicle was assessed by one of the assessors. I do not know the name of this person but can be best described as curtly and unfriendly. He did not say a word and I had to make an effort to get information out of him. When he did speak he did not make eye contact and almost talked to himself. He should not be dealing with people. He is short with grayish hair. <br> <br> Apart from that, I had to call on Tuesday to ask for my quote. Which I still have not received its now Thursday. Very poor service, I will not be taking my vehicle there in future.<br> <br> P.S the reception lady was very friendly and helpful.<br>
0
Replies (0)