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Sigqibo N
Active since Jul 2011
3
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3 reviews91 months ago
Motorbake Auto Repairs East London
On 19 June 2018, I submitted a claim for accident damages with my insurer, Discovery Insure. The accident damage claim was approved by the Discovery Insure () on 30 June 2018 and the vehicle was sent to The Motorbake Trust, Trading as Motorbake Auto Repairs (IT 629/2006), 29 Paterson Street, East London, 5201. The entity is managed by Managing Director, Callum Hempel and Customer Liaison Manager, Les Pye. They are contactable on +27 43 ********** . On 17 August 2018, I went to collect the vehicle from the Motorbake Auto Repairs in East London. Upon hand over of the vehicle, I noticed that the driver’s door and rear bumper paintwork (which were in perfect condition and were not affected by the accident) had been scratched by what appears to have been as a result of sanding of the paintwork resulting in damages to the paintwork by the Motorbake Auto Repairs during the time it was in their workshop.. When I asked the repairer, they informed me that they knew nothing about these paintwork damages, claiming to have received the vehicle with the said paintwork damages. I subsequently insisted that we view the assessment photographs, which revealed that the vehicle had no such paintwork damage when the repairer received it. I immediately contacted Natasja Badenhorst, Discovery Insure’s claims administrator to inform her of this incident, she could not offer any solution. The damages referred to herein were not part of the job assigned the Motorbake Auto Repairs as per the insurance’s authorization. Motor Bake subsequently loaned me a vehicle while they tried to resolve the matter. Upon return of the vehicle, I consulted Discovery Insure who sent the vehicle to Motorbake about this issue and expressed my dissatisfaction to both parties. The following week, Motorbake, through Discovery, responded saying that the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, thus take no responsibility for the damage. An assessment was conducted by NetAssess on behalf of Discovery dated 28 June 2018. In the assessment report none of these damages were recorded. From the photographs taken during the assessment, the damaged parts now are in pristine condition I then took the vehicle to Cannings Auto in Cape Town where all body repair work to my car has always been done since I have purchased of the vehicle, they offer a lifetime guarantee on paintwork. When assessing the damage, they found that the damage was deliberate rather than environmental. Further their records showed that the driver door has never had any work done to it. Discovery, concluded that because the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, as per the advice of Motorbake. They resolve that these damages did not form part of the accident and claim. Discovery Insure then informed me that as an entity would not be able to get involved in the rectification of these repairs.
0 replies
91 months ago
Discovery Insurance Tactics
On 19 June 2018, I submitted a claim for accident damages with my insurer, Discovery Insure. The accident damage claim was approved by the Discovery Insure on 30 June 2018 and the vehicle was sent to The Motorbake Trust, Trading as Motorbake Auto Repairs (IT 629/2006), 29 Paterson Street, East London, 5201. The entity is managed by Managing Director, Callum Hempel and Customer Liaison Manager, Les Pye. They are contactable on +27 43 ********** . On 17 August 2018, I went to collect the vehicle from the Motorbake Auto Repairs in East London. Upon hand over of the vehicle, I noticed that the driver’s door and rear bumper paintwork (which were in perfect condition and were not affected by the accident) had been scratched by what appears to have been as a result of sanding of the paintwork resulting in damages to the paintwork by the Motorbake Auto Repairs during the time it was in their workshop.. When I asked the repairer, they informed me that they knew nothing about these paintwork damages, claiming to have received the vehicle with the said paintwork damages. I subsequently insisted that we view the assessment photographs, which revealed that the vehicle had no such paintwork damage when the repairer received it. I immediately contacted Natasja Badenhorst, Discovery Insure’s claims administrator to inform her of this incident, she could not offer any solution. The damages referred to herein were not part of the job assigned the Motorbake Auto Repairs as per the insurance’s authorization. Motor Bake subsequently loaned me a vehicle while they tried to resolve the matter. Upon return of the vehicle, I consulted Discovery Insure who sent the vehicle to Motorbake about this issue and expressed my dissatisfaction to both parties. The following week, Motorbake, through Discovery, responded saying that the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, thus take no responsibility for the damage. An assessment was conducted by NetAssess on behalf of Discovery dated 28 June 2018. In the assessment report none of these damages were recorded. From the photographs taken during the assessment, the damaged parts now are in pristine condition I then took the vehicle to Cannings Auto in Cape Town where all body repair work to my car has always been done since I have purchased of the vehicle, they offer a lifetime guarantee on paintwork. When assessing the damage, they found that the damage was deliberate rather than environmental. Further their records showed that the driver door has never had any work done to it. Discovery, concluded that because the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it, as per the advice of Motorbake. They resolve that these damages did not form part of the accident and claim. Discovery Insure then informed me that as an entity would not be able to get involved in the rectification of these repairs.
0 replies
91 months ago
Discovery Issue is a Sham
On 19 June 2018, I submitted a claim for accident damage with my insurer, Discovery Insure. The Accident happened on 13 June 2018. The claim was approved on 30 June 2018 and the vehicle sent to The Motorbake Trust. On 17 August 2018, I went to collect the vehicle from the repairer in East London. Upon my arrival I noticed that the driver’s door and rear bumper paintwork (which were in perfect condition and were not affected by the accident) have been scratched by what appears to have been the sanding of the paintwork, resulting in damages to the paintwork by the repairer. When I asked the repairer, they informed me that they knew nothing about these paintwork damages, claiming to have received the vehicle with the said paintwork damages. I insisted that we view the assessment photographs, and the assessment photographs revealed that the vehicle had no paintwork damage when the repairer received it. I immediately contacted Natasja Badenhorst, Discovery Insure’s claims administrator to inform her of this incident, she could not offer any solution. The damages referred to herein were not part of the job assigned the repairer. Having consulted Discovery Insure who sent the vehicle to Motorbake as their preferred repairer, they (Tshepiso Mazibuko) responded stating that the damages in question do not form part of the authorized claim and as such,further alleging that the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it (non factual). Thus, resolving that these damages did not form part of the accident and claim, thus as an entity would not be able to get involved in the rectification of these repairs. I know drive around with a car that looks like a coded car and paying premiums on a monthly basis.
105 replies
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