1 reviews | Active since Member
In December 2021, I took my car for a service in Moto-Care in Witbank; Klipfontein. When I arrived home I discovered that oil was leaking & spilled in my garage. The following day I returned it. I was informed that the oil filter cap was the challenge & it has been resolved by covering it with a party. I was told then told they would find another oil filter cap in Johburg & replaced the problematic one. In January 2022, I made calls to check when could I bring the car. I was told I could bring it any time. I waited for hours before I could be assisted. I later found out that no oil filter was available. They tried to fix the oil filter cap by putting something that looked like glue. Before I left the premises I asked if the job done was perfect and the response was that it was a 3 months solution. I was advised to buy a new oil filter cap & would be refunded & would be compensated for my travellling-fuel. I was also told to pour in oil as they didn't have oil. I had to pour in 3 bottles of oil at the garage after leaving Moto-Care premises. On the next day(not 3 months) there was oil over my garage. I later bought the oil filter cap from Toyota Dealer as I had to pour in oil after a day or 2. I have spent extra cash due to Moto-Care disservice. I have on several occasions engaged with the management in particular Lunga to get a refund on the oil filter cap I bought. He kept promising he'll coming back to me but each time he doesn't respond. I'm the only one who keeps the communication & he doesn't care. I would urge & advise car owners to avoid Moto-Care @ all costs in order to stay free of car-related stress. Bearing in mind I didn't include labour to put have the new oil filter cap put in my car but the response never comes.
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