HORRIBLE EXPERIENCE

Early December we started asking around for quotes to rent a vehicle for the holidays. MotoRent was part of the list of companies we contacted for quotations. During our initial correspondence with them we wanted to rent a vehicle for 2 weeks but were advised that what we would pay for the 2 weeks would be more or less equal to what they charge for a monthly rental. So, naturally, we then decided we might as well opt for the monthly rental. We were advised we would either be issued a VW Polo Vivo or a Toyota Etios (depending on what was available at the time of collection). No problem. We paid the deposit required to secure the rental. In addition, we paid the R200 required to remove the company's branding from the car since we didn't want this.

Date of collection rolls around , mid December. We pay the balance on the invoice. My husband makes contact with the office to ascertain what time he can collect, etc. At first they try to tell him that he can collect after 12PM. He did not accept this as the day of collection was a day we had paid for, and told them as much. They said fine, come at 9AM. He went. I checked in with him while he was there, which was a total of more or less 2 hours. I asked him is everything progressing well, he told that he's extremely disappointed but that he's on his way home and that I must see for myself.

Explain to me why my husband rolled up to our house in a beaten and torn up Toyota Etios??? I could not believe my eyes. I asked him with tears in my eyes "is this where our money went, is this a joke?" He said yes and explained to me that from what he could gather at the company's offices, they actually did not have a vehicle available for us and that they went to great lengths to get this Etios, which was apparently with another client for almost a year.

I was in disbelief and disgusted that a company would actually have the audacity to not only have a car in this condition in their fleet but to issue it to a paying customer?? Unbelievable! We didn't have a choice but to drive that heap of metal around. Not only because we've already paid R 8300 (R6000 for the rental, R1500 deposit, R600 insurance and R200 for the removal of the signage), but also because we were in the middle of the festive season and had no time to make an alternative plan. What an embarrassment, everywhere we went people looked at us funny, in traffic other motorists looked at us with that "you're a terrible driver, judging by the condition of your car" stare in their eyes. It was an absolute nightmare for us.

To add insult to injury, we paid for the signage to be removed but inside the car the company's logo was EVERYWHERE, we might as well have saved our R200.

It's safe to say we will NEVER make use of this company again. I am personally making it my mission to warn anyone against them since I feel like they took us for a ride and we were the bud of an inside joke. I'm sick to my stomach with the conduct of this company and if I could give them a zero rating I would do just that. You ought to be ashamed of yourselves!