Sales and After Sales Service of the highest level

In September 2023 I purchased a headlight protector for my BMW F850GS from the Motorradical online store. I was very happy with the product and installed it immediately and used it up until February 2024.

I would firstly like to thank Nadine for the excellent sales support and service experienced in the process of purchasing various items from the Motorradical online store as well as the after sales service received from her. An exceptionally pleasant experience all round, and for ensuring that I was constantly kept informed with regards to an item which was on back order, as well as the delivery status.

In February 2024 I noted that one of the support arms on the headlight protector had sheared off at the point where it is secured onto the front indicator which is utilised to mount the headlight protector.

I reached out to Nadine at Motorradical who addressed my enquiry with a gentleman by the name of Raynard. Raynard promptly stepped in and took ownership of the matter as per good business practice seldomly experienced these days. I stated that due to wind buffeting, vibration from the motor and bumps whilst riding, that the existing design had a weak point. I suggested certain potential solutions in order to improve on the strength and structural integrity of the product. Raynard and the Research and Development people at Motorradical promptly looked at the problem on hand and a solution to the problem.

Within a very short space of time Raynard sent me an email with a CAD drawing of the new and improved support arms with the inclusion of an additional mounting point. The support arms were then laser cut and manufactured and within a very short space of time I received an email notifying me that the new support arms had been dispatched via a courier company. I received the replacement parts under 24 hours and at no additional charge whatsoever, and with no complaints, only positive and professional communications.

I would like to extend a very BIG THANK YOU to both Nadine and Raynard and the rest of the Motorradical team for an exceptionally high caliber of service seldom experienced these days. As a consumer I would highly recommend Motorradical products and their exceedingly high standard of service.

Consumers are so accustomed to poor service. Why not break away from the cycle of merely accepting mediocre service? If you are in the market for Adventure Motorcycle Aftermarket accessories and looking for excellent products at a fantastic price without a bad sales or after sales experience; I strongly recommend Motorradical.

Matt Towill