MT
Matthew T
Active since Nov 2013
6
Reviews
0
Industries
Reviews
6 reviews17 months ago
Exceedingly Great Service
I went in to have my motorcycle serviced at RBS Yamaha on Saturday 30 November 2024. I arrived at 07h45, just before official opening time and was greeted by the workshop manager, Kendal and his team in the workshop. RBS Yamaha and salesman Henry do not only sell a great product, but they also provide an exceptional service. In just under two hours the service was complete. Mark handed over the key and motorcycle and went through what had been done during the service. He did not just do the required but went above and beyond what was required and paid attention to some of the finer details, including lubrication of levers, cables and chain. Mark and Kendal were not only friendly, but very courteous and professional. BIG THANK YOU!!! to Gareth Jones and his team at RBS Yamaha
0 replies
17 months ago
Exceedingly grat service
I went in to have my motorcycle serviced at RBS Yamaha on Saturday 30 November 2024. I arrived at 07h45, just before official opening time and was greeted by the workshop manager, Kendal and his team in the workshop. RBS Yamaha and salesman Henry do not only sell a great product, but they also provide an exceptional service. In just under two hours the service was complete. Mark handed over the key and motorcycle and went through what had been done during the service. He did not just do the required but went above and beyond what was required and paid attention to some of the finer details, including lubrication of levers, cables and chain. Mark and Kendal were not only friendly, but very courteous and professional. BIG THANK YOU!!! to Gareth Jones and his team at RBS Yamaha
0 replies
26 months ago
Sales and After Sales Service of the highest level
In September 2023 I purchased a headlight protector for my BMW F850GS from the Motorradical online store. I was very happy with the product and installed it immediately and used it up until February 2024. I would firstly like to thank Nadine for the excellent sales support and service experienced in the process of purchasing various items from the Motorradical online store as well as the after sales service received from her. An exceptionally pleasant experience all round, and for ensuring that I was constantly kept informed with regards to an item which was on back order, as well as the delivery status. In February 2024 I noted that one of the support arms on the headlight protector had sheared off at the point where it is secured onto the front indicator which is utilised to mount the headlight protector. I reached out to Nadine at Motorradical who addressed my enquiry with a gentleman by the name of Raynard. Raynard promptly stepped in and took ownership of the matter as per good business practice seldomly experienced these days. I stated that due to wind buffeting, vibration from the motor and bumps whilst riding, that the existing design had a weak point. I suggested certain potential solutions in order to improve on the strength and structural integrity of the product. Raynard and the Research and Development people at Motorradical promptly looked at the problem on hand and a solution to the problem. Within a very short space of time Raynard sent me an email with a CAD drawing of the new and improved support arms with the inclusion of an additional mounting point. The support arms were then laser cut and manufactured and within a very short space of time I received an email notifying me that the new support arms had been dispatched via a courier company. I received the replacement parts under 24 hours and at no additional charge whatsoever, and with no complaints, only positive and professional communications. I would like to extend a very BIG THANK YOU to both Nadine and Raynard and the rest of the Motorradical team for an exceptionally high caliber of service seldom experienced these days. As a consumer I would highly recommend Motorradical products and their exceedingly high standard of service. Consumers are so accustomed to poor service. Why not break away from the cycle of merely accepting mediocre service? If you are in the market for Adventure Motorcycle Aftermarket accessories and looking for excellent products at a fantastic price without a bad sales or after sales experience; I strongly recommend Motorradical. Matt Towill
0 replies
31 months ago
Exceedingly good service
Last week Thursday @8 September 2023 I took my motorcycle (BMW F850 GS) to Clayton Scott of TR Tech Adventure Parts to replace the rear tyre. Prior to leaving his workshop a fault message appeared on the TFT display stating that the motorcycle requires urgent attention and need to be taken to the nearest BMW dealer. The fault was by no way or means caused by TR Tech and they were by no means responsible, as I was present and can confirm that only the tyre was changed and furthermore the motorcycle was experiencing erratic idling and issues when accelerating and decelerating. Clayton discovered that the motorcycle had a common fault on the specific model, a faulty throttle control. Clayton ordered and replaced the part and carried out the repair at absolute cost of the part and no other charges whatsoever. This type of kind service is unheard of today in a society that is money driven. A very Big Thank You To Clayton at TR Tech God Bless
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31 months ago
Service above and beyond our times
I have been dealing with Tyre Mart since about 2019. I have had all my vehicles tyres and shocks fitted by them. I have always received the best price and they have always beaten all other quotes provided. They have always been friendly and given excellent, efficient service. Yesterday 5 October 2023, however I received service which is above and beyond what is expected in service-related industry currently. I had a puncture and had put on my spare tyre. I arrived at Tyre Mart just after 16H00 to be greeted by one of the staff members and asked how I may be helped. I explained that I required repair to a punctured tyre and it was promptly whisked off to be repaired. I was then greeted by Patrick whom I had dealt with on numerous occasions and exchanged pleasantries. I was further greeted by 3 other staff members who asked if I have received assistance. Within under 15 minutes I was out of Tyre Mart Inanda Road (Hillcrest) with the tyre repaired, the spare wheel removed and placed back in the vehicle and the repaired tyre fitted back onto the vehicle., and with absolutely no charge. That is an example to other businesses as to how one looks after a customer. This service is unheard of in this current day of profit driven "sausage shop" society. A HUGE THANK YOU to Christian, Patrick and the rest of the team at Tyre Mart Inanda.
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44 months ago
Hyundai's Poor service
My most unpleasant journey with Hyundai began in March/April 2020 when I took my vehicle in for a service and the vehicle made a rather disturbing noise which emanated from the rear of the vehicle. On attempting to ascertain the source of the noise I found pages from a newspaper, advertising catalogues from a newspaper and adverts containing ads to bring back lost lovers, attract money, ***** enlargement and other nonsense. These were found in the first aid bag and spare wheel compartment. After driving the vehicle for a few weeks I managed to establish that the noise was coming from the spare wheel storage area. The jack was loose and this was the cause of the noise created by the jack rattling. There were also 2 plastic parts which I enquired about at my most recent service and got absolutely no feedback. These parts are still in the vehicle to date. To add a bit further insult to injury, a receipt was found for a pair of shoes purchased from a store in the Springfield area, which was in my first aid bag underneath the contents of the bag. It appears as though my vehicle was utilised by somebody to perform matters of a personal nature. On one occasion my vehicle was booked in as it seemed to be misfiring. This was very soon after a service. The vehicle was assessed and I was notified that there was corrosion found on the spark plugs which were then cleaned and the gap was cleared. Very shortly afterward my vehicle started to misfire and the spark plugs were then replaced. I asked how this problem could occur if the vehicle had been serviced fairly recently. Surely the spark plugs would have been replaced at the service. I was told that the spark plugs are only changed at a major service. I started to get the impression that when a vehicle gets booked in for a service, what actually happens is the vehicle coolant fluid and windscreen wiper water reservoir gets topped up, maybe the hand break gets tightened (which did not happen in my most recent service) the vehicle gets washed and one gets told that the wiper blades need replacing. Nothing more gets done other than that. Now here comes the straws that broke the camels’ back so to speak, and note that I say straws. On numerous occasions when handing the vehicle in for service I informed the person receiving the vehicle that there is a noise that appears to be coming from the rear left of the vehicle. I suspected that it was possibly the shock housing or saddle housing, yet this was merely my guess and vehicle mechanics is by no means my area of expertise. On each occasion that I collected the vehicle after service no mention was made of my enquiry whatsoever and the vehicle is always handed over in a bit of a rush; obviously due to high volume of work and dealing with large volumes of customers. However no findings were ever reported. I reported this matter at my most recent service and the big difference was that on this occasion when the vehicle was handed over, the person receiving the vehicle took initiative to take a pen and actually make point for point notes of the items that I requested to be attended to. Unlike previous occasions where information went in one ear and right out of the other. It was now found that there is in actual fact a problem with the shock housing. The workshop manager insured me that he would establish the cost to repair and issue me with a quotation. Fortunately I’m not holding my breath for this to actually happen. The final blow was that the vehicle was handed over and I was informed that all items listed were attended to, but only to find that the plastic parts found lying loose in my boot from umpteen dozen services back are still lying there unattended to and nobody has informed me as to where they actually belong. I suspect that they are from the parts used for changing the spare tyre. Furthermore I requested park lamps to be changed as supplied. I received a call from the service agent notifying me that they would not replace the park lights with those supplied as they are not original. I then gave instructions for lights to be supplied and replaced. I later received a phone call to inform me that the vehicle was in the wash bay and could be collected soon. I then inquired as to whether the park lights had been replaced as requested and I was once again informed that the supplied park lights would not be replaced as they were not original parts. I had to explain once again that the park lights were then to be supplied and replaced as per previous discussion. I was told that it would be difficult to do so as it would not be easy to get the vehicle from the wash bay and back into the workshop when it is already out of the workshop. Pay attention to detail and get it right the first time. One of the faults listed was a loose plastic fender in the driver door channel. I reiterate that on receiving the vehicle I was informed that all items listed were attended to. This part was not attended to in the least and was in the exact same condition as handed in. The vehicle had to be taken back into the workshop for this to be attended to and I then missed an appointment as a result thereof. I later on had a look at this loose plastic panel to find that it was merely moved a bit (repositioned) and not fastened. This is not even a half a job. This is just absolutely sloven work. Just when I thought things could not get worse I am informed via the person handling the vehicle booking that the mechanics believe that the vehicle has probably undergone repair to front end accident damage. I have owned and driven the vehicle from the date of purchase from Hyundai Hillcrest and never been in any collision nor had any repairs carried out by any panel beating company. I was therefore sold a vehicle without being informed that the vehicle was involved in a collision and repaired. I purchased a vehicle having confidence in the brand and due to Hyundai Hillcrest not having a service centre I have been forced to take my vehicle to Hyundai Pinetown for service and repairs. From my experiences, the service provided by Hyundai Pinetown has deteriorated to the point whereby I can only describe both the mechanical workmanship provided by the mechanics as well as the customer service provided by the booking agents and service team as substandard. I would like to suggest that somebody take ownership and responsibility for this. I would love to just drop the vehicle off at the closest Hyundai dealership to me, and never see it again. I would be quite happy to never see the vehicle gain or the inside of a Hyundai dealership and more so, a Hyundai workshop. Especially Hyundai Pinetown. I would like to just get rid of this vehicle now so that I can put these many compounded bad experiences that leave for a bad taste behind me and just get a new vehicle from some other brand, unless Hyundai could perform something short of a miracle to restore my trust in the brand.
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Review Distribution
5 Star
5 (83.33333333333333%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (16.666666666666668%)