M(
Motorradical (Brightwing Technologies PTY Ltd)
Unclaimed Business
M(
Motorradical (Brightwing Technologies PTY Ltd)
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
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Cobus E
1 reviews | Active since Jan 2020
23 Apr 2024, 15:28
Poor service and non-delivery
I purchased an aluminium toolbox and exhaust protection plate online on 4 Mar 24 for my BMW R1250 GS Adventure. I paid extra for a 24-hour courier service. After two days I enquired about the items via email to Raynard since the 24-hour courier period has passed. He responded by saying the items were out of production, which begs the question why was it advertised on their website? He confirmed that the items will be produced and that he will notify me as to when I can expect delivery. No feedback whatsoever from him. I emailed a month later, asking feedback. No response to the mail. I phoned the company and Raynard would have called me back in 5 minutes. Never phoned. Received an email two days later from him, informing me that the items will be couriered to me the very next day. After 72 hours I mailed him again when no items were delivered. I was informed that the factory made a mistake in "bending" the items the wrong way. They would rectify the mistake as soon as possible. Needless to say, there were no urgency in the matter and I had to phone once more enquiring about the status of the items and its delivery. I was sent a waybill on 22 Apr 24 by Nadine, informing me that the items will be collected by the courier on 23 Apr 24 and that it would be delivered to me 24 Apr 24 latest 16:00. Got an email from the courier on 23 Apr 24 - "failed collection" due to the items not being ready for pickup. Phoned Motorradical and spoke to Anelda. No joy. Raynard would phone me back with detail - as he was on his way home! Certainly did not take "ownership" of this order as another reviewer were so proud to point out.
Helpful (0)
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Cobus E
1 reviews | Active since Jan 2020
23 Apr 2024, 15:28
Poor service and non-delivery
I purchased an aluminium toolbox and exhaust protection plate online on 4 Mar 24 for my BMW R1250 GS Adventure. I paid extra for a 24-hour courier service. After two days I enquired about the items via email to Raynard since the 24-hour courier period has passed. He responded by saying the items were out of production, which begs the question why was it advertised on their website? He confirmed that the items will be produced and that he will notify me as to when I can expect delivery. No feedback whatsoever from him. I emailed a month later, asking feedback. No response to the mail. I phoned the company and Raynard would have called me back in 5 minutes. Never phoned. Received an email two days later from him, informing me that the items will be couriered to me the very next day. After 72 hours I mailed him again when no items were delivered. I was informed that the factory made a mistake in "bending" the items the wrong way. They would rectify the mistake as soon as possible. Needless to say, there were no urgency in the matter and I had to phone once more enquiring about the status of the items and its delivery. I was sent a waybill on 22 Apr 24 by Nadine, informing me that the items will be collected by the courier on 23 Apr 24 and that it would be delivered to me 24 Apr 24 latest 16:00. Got an email from the courier on 23 Apr 24 - "failed collection" due to the items not being ready for pickup. Phoned Motorradical and spoke to Anelda. No joy. Raynard would phone me back with detail - as he was on his way home! Certainly did not take "ownership" of this order as another reviewer were so proud to point out.
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Matthew T
1 reviews | Active since Jan 2020
22 Feb 2024, 07:12
Sales and After Sales Service of the highest level
In September 2023 I purchased a headlight protector for my BMW F850GS from the Motorradical online store. I was very happy with the product and installed it immediately and used it up until February 2024. I would firstly like to thank Nadine for the excellent sales support and service experienced in the process of purchasing various items from the Motorradical online store as well as the after sales service received from her. An exceptionally pleasant experience all round, and for ensuring that I was constantly kept informed with regards to an item which was on back order, as well as the delivery status. In February 2024 I noted that one of the support arms on the headlight protector had sheared off at the point where it is secured onto the front indicator which is utilised to mount the headlight protector. I reached out to Nadine at Motorradical who addressed my enquiry with a gentleman by the name of Raynard. Raynard promptly stepped in and took ownership of the matter as per good business practice seldomly experienced these days. I stated that due to wind buffeting, vibration from the motor and bumps whilst riding, that the existing design had a weak point. I suggested certain potential solutions in order to improve on the strength and structural integrity of the product. Raynard and the Research and Development people at Motorradical promptly looked at the problem on hand and a solution to the problem. Within a very short space of time Raynard sent me an email with a CAD drawing of the new and improved support arms with the inclusion of an additional mounting point. The support arms were then laser cut and manufactured and within a very short space of time I received an email notifying me that the new support arms had been dispatched via a courier company. I received the replacement parts under 24 hours and at no additional charge whatsoever, and with no complaints, only positive and professional communications. I would like to extend a very BIG THANK YOU to both Nadine and Raynard and the rest of the Motorradical team for an exceptionally high caliber of service seldom experienced these days. As a consumer I would highly recommend Motorradical products and their exceedingly high standard of service. Consumers are so accustomed to poor service. Why not break away from the cycle of merely accepting mediocre service? If you are in the market for Adventure Motorcycle Aftermarket accessories and looking for excellent products at a fantastic price without a bad sales or after sales experience; I strongly recommend Motorradical. Matt Towill
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Matthew T
1 reviews | Active since Jan 2020
22 Feb 2024, 07:12
Sales and After Sales Service of the highest level
In September 2023 I purchased a headlight protector for my BMW F850GS from the Motorradical online store. I was very happy with the product and installed it immediately and used it up until February 2024. I would firstly like to thank Nadine for the excellent sales support and service experienced in the process of purchasing various items from the Motorradical online store as well as the after sales service received from her. An exceptionally pleasant experience all round, and for ensuring that I was constantly kept informed with regards to an item which was on back order, as well as the delivery status. In February 2024 I noted that one of the support arms on the headlight protector had sheared off at the point where it is secured onto the front indicator which is utilised to mount the headlight protector. I reached out to Nadine at Motorradical who addressed my enquiry with a gentleman by the name of Raynard. Raynard promptly stepped in and took ownership of the matter as per good business practice seldomly experienced these days. I stated that due to wind buffeting, vibration from the motor and bumps whilst riding, that the existing design had a weak point. I suggested certain potential solutions in order to improve on the strength and structural integrity of the product. Raynard and the Research and Development people at Motorradical promptly looked at the problem on hand and a solution to the problem. Within a very short space of time Raynard sent me an email with a CAD drawing of the new and improved support arms with the inclusion of an additional mounting point. The support arms were then laser cut and manufactured and within a very short space of time I received an email notifying me that the new support arms had been dispatched via a courier company. I received the replacement parts under 24 hours and at no additional charge whatsoever, and with no complaints, only positive and professional communications. I would like to extend a very BIG THANK YOU to both Nadine and Raynard and the rest of the Motorradical team for an exceptionally high caliber of service seldom experienced these days. As a consumer I would highly recommend Motorradical products and their exceedingly high standard of service. Consumers are so accustomed to poor service. Why not break away from the cycle of merely accepting mediocre service? If you are in the market for Adventure Motorcycle Aftermarket accessories and looking for excellent products at a fantastic price without a bad sales or after sales experience; I strongly recommend Motorradical. Matt Towill
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