Worst service

Worst service, my vehicle had broken down and was parked in my yard, I phoned motorvaps to get the car towed to a rmi approved workshop which is around 20kms away, they said they can't assist as the vehicle is parked at my house and safe area, which I find bull****, I am paying for a plan which is not cheap, and now I had to pay R750 to get the car towed. They claim if the car is on the road then the road side will help, however since the car is in my yard it is safe and I must deal with the towing, for eg if my battery died in the car I will call roadside to assist for them to boost the car and they will have to assist as the battery died, same goes for the towing, plus if I had broken down 100 meters from the house they would have had to assist even tho it is close to the house, so I find it this plan bull**** and just want to make money off you and not helping you in the time off need, I hope this goes to whomever it need and get sorted.