Bad service l got from Lumo Motorworld - 61 Ampthill Avenue, Benoni CBD

My name is Daniel and l am writing regarding the repairs on my BMW M135i, which was repaired at Lumo Motorworld- 61 Ampthill Avenue, Benoni CBD, Benoni.

My car was overheating and l took it to Lumo Motorworld so that it could be fixed. I was advised by a sales person at King of Cars (Boksburg - where l b ought the car from) to take it to this dealer as they have been working on the car previously, and they know the car.

The car was "fixed" and l got it back on the 31st of July 2024. On my way back home it started overheating again. I called Lumo Motorworld and Mauritz called me back and l explained that the car is still overheating.

The invoice of R7 500 that l paid - states that the fault was vehicle overheating with no fault codes.

I paid this amount even though l was not happy with the way that this case has been handled.

1. The problem with the car was overheating which is still the same after "repairs". I even asked Mauritz what did l pay for when the car is still giving the same problem? It is the same before and after.

2. They "fixed" and fail to test the car to see if it does the same problem or not. They replaced the Water bottle & Pipe and still the car was overheating. Even if the bottle and pipe needed to be replaced that did not address the overheating problem.

3. He talked about "consequential damage" which is irrelevant here as the problem was never resolved the 1st time. He was saying that it can either be the Thermostat or Water Pump. Why did they not check that, when the car was still with them? The so called "repairs" done on the car did not resolve the issue. I feel that no proper diagnosis was done on the car irrespective of the No Fault Codes.

4. I was never informed of the work that was going to be carried out on the car. The only time l was contacted was when l was given the Invoice with the amount to pay. I even asked Mauritz that how do they fix without getting a go-ahead from me, the owner, and he could not answer that because l insisted on proof (that l agreed to their Quote)? The invoice, is made out to King of Cars whereas l am the owner. The initial invoice was R8 735.42 and when l queried that, it was reduced to R7500 (which l paid -but the car is still overheating).

5. I did not agree on any Quote (before the job ) and l insisted on proof that l was given a copy and that l approved. I wanted them to put the old parts back because l felt that l was being ******, as l managed to drive the car to this garage before they worked on it, and Mauritz told me that the parts have been thrown away. He later sent me pictures of the very same old parts.

I feel that this car is in a bad state right now than it was before l took it to Lumo Motorworld. l got bad service from this garage.