DN
Daniel N
Active since Jul 2023
4
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Reviews
4 reviews20 months ago
Bad service l got from Lumo Motorworld - 61 Ampthill Avenue, Benoni CBD
My name is Daniel and l am writing regarding the repairs on my BMW M135i, which was repaired at Lumo Motorworld- 61 Ampthill Avenue, Benoni CBD, Benoni. My car was overheating and l took it to Lumo Motorworld so that it could be fixed. I was advised by a sales person at King of Cars (Boksburg - where l b ought the car from) to take it to this dealer as they have been working on the car previously, and they know the car. The car was "fixed" and l got it back on the 31st of July 2024. On my way back home it started overheating again. I called Lumo Motorworld and Mauritz called me back and l explained that the car is still overheating. The invoice of R7 500 that l paid - states that the fault was vehicle overheating with no fault codes. I paid this amount even though l was not happy with the way that this case has been handled. 1. The problem with the car was overheating which is still the same after "repairs". I even asked Mauritz what did l pay for when the car is still giving the same problem? It is the same before and after. 2. They "fixed" and fail to test the car to see if it does the same problem or not. They replaced the Water bottle & Pipe and still the car was overheating. Even if the bottle and pipe needed to be replaced that did not address the overheating problem. 3. He talked about "consequential damage" which is irrelevant here as the problem was never resolved the 1st time. He was saying that it can either be the Thermostat or Water Pump. Why did they not check that, when the car was still with them? The so called "repairs" done on the car did not resolve the issue. I feel that no proper diagnosis was done on the car irrespective of the No Fault Codes. 4. I was never informed of the work that was going to be carried out on the car. The only time l was contacted was when l was given the Invoice with the amount to pay. I even asked Mauritz that how do they fix without getting a go-ahead from me, the owner, and he could not answer that because l insisted on proof (that l agreed to their Quote)? The invoice, is made out to King of Cars whereas l am the owner. The initial invoice was R8 735.42 and when l queried that, it was reduced to R7500 (which l paid -but the car is still overheating). 5. I did not agree on any Quote (before the job ) and l insisted on proof that l was given a copy and that l approved. I wanted them to put the old parts back because l felt that l was being ******, as l managed to drive the car to this garage before they worked on it, and Mauritz told me that the parts have been thrown away. He later sent me pictures of the very same old parts. I feel that this car is in a bad state right now than it was before l took it to Lumo Motorworld. l got bad service from this garage.
0 replies
32 months ago
A bakkie that is insured with Santam hit my car on the Right Front Door and damaged my door in the process
A bakkie that is insured with Santam hit my car on the Right Front Door and damaged my door in the process. That was on the 29th June 2023. It was driven by a young man who was busy chatting on his phone when he bumped into my door. He only managed to bring the bakkie to a stop at a distance of about 150 metres (because of the speed) and apologized. The bakkie is insured with Santam and l called Santam where l was given the name of an official that is handling this claim. I was given a claim Number as well. It has been almost 2 months and a couple of days this has happened and up to now nothing has been forwarded to me. They promised to send me forms and nothing is happening. They even failed to give me the turnaround time for handling 3rd party claims.
524 replies
33 months ago
Rejection of my Claim and debiting me Twice and sending me to an Assessment Centre without giving me the Full report of the Assessment and ignoring me
I was involved in an accident (not my fault as l was on the emergency lane of the N1 with my hazard lights - l was about to put up an emergency sign as per regulation 214 of the Road Traffic Act - and l never got a chance to get out of the car as another young driver who was on his cellphone hit my door panel) on the 29th of June 2023. I called King Price and they informed me that l was not covered for that day the accident happened. However, they debited my account for the full premium as per agreement plus pro-rata. My debit day is on the last day of the month and l enquired as to why 2 debits were done on my account on the agreed date. The lady told me that it's pro-rata and the other payment was for the following month. l was not happy as per my understanding of pro-rata and due to the fact that the 2 amounts that were debited should have equaled the Premium as per agreement. I told them that they debited me from the last day of June 2023 till last day of July and on top of that they also debited me for another day (the same day) which simply means that l was automatically covered for the day in question as per debits on my account. On top of that they said that they would organize an Assessment on my car and that they would pay for it. I had to call them to make a follow-up on that as they ignored me. They eventually sent me to an Assessment Centre in Johannesburg South and my car has been there for almost 3 weeks and the Assessor called me to inform me that they said they were not going to pay for the fixing of my car. I feel that l was treated unfairly and that King Price is very unprofessional as they sent me to an Assessment Centre and kept the Assessment Report without notifying me of the outcome and rejecting my claim whilst debiting my account. What am l paying for? I have been treated unfairly.
120 replies
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