POOR SERVICE

On the 15/05/2025, the client brought the vehicle in for repairs, as they pulleys on the vehicle is damage. i mailed the company with regards to the motor warranty and they said that we must sent them everything payment take 4-5days once invoice is received. we sent them the invoice on the 16/052/2025 for payment, on friday 23/05/2025 i send a mail to the department that is handing the claim no reponse from admin@mototech.biz, so i forwarded the mail to info@mototech.biz, where i received a reply from, to say that the details are with Auto and General and that they would sent me the proof of payment once they have received the documentation back, but on friday 23/05/2025 it has been already five days. i sent them again a mail this morning 26/05/2025 regarding the payment as the client wants their vehicle, and we cannot release the vehicle without payment.