Terrible customer service

<p>I had an issue with my car and sent it to the workshop,  the claim has been sent from the workshop in the middle if August along with service history,failure report and quote to repair. The workshop kept informing me when they call they are told about waiting for assessor. It is now October and I called the insurance and they said no claim has been put through.  All the emails between workshop and insurance has been sent to me and a claim was put through again 2 days later I called and they tell me that no claim has been received,  the consultant has out in the workshop email address and found all the emails between workshop and insurance for past 2 and half months of which I had to hire a car and use public transport because the insurance cannot find the emails.  I requested to speak to the manager and he is not available ever. Today is the 27 of October and absolutely nothing has been done yet  insurance says they awaiting documents yet I sat with the manager of the workshop and sent the information about 4 times already and yet they apparently don't have the paperwork,  my point is that a warranty should be quick and responsive not useless,  so I advise others try motorite or innovation or something else, don't waste your time with these people because they will just waste your time to a point you won't even remember you even have a car. </p>