Review ofMotoVantage
MotoVantage
1.6|36 reviews
Responds in 14 hours 41 min
MM
Mojaki M
1 reviews | Active since Member
02 Mar 2026, 08:24
FNB Scratch & Dent - claim rejected, daylight *******
I took up an FNB Scratch & Dent Policy for my vehicle on 1 August 2019. The policy number is FNB8063599. I have never lodged any claim until Wednesday, 25 February 2026. The claim (Ref Number 102094981) was lodged via WhatsApp, along with the photos needed to assess it.
On Monday, 2 March 2026, I received an email requesting me to phone a ********** number. During my conversation with the consultant at MotoVantage/SMART/Motorite (no longer FNB) is was informed that my claim for scratches on the vehicle has been rejected because their service provider says the scratches will cost R24000, which exceeds the FNB policy rate of R3000.
My question to the consultant was the following (to which she hesitated to respond to): I have submitted pictures of three areas on the car (both close up and further away from the car), does none of those scratches not qualify for a repair?
I am told that I will be receiving a letter of rejection of the claim. I am still waiting so that I can pursue the matter further to demand justice. I have paid for the policy for well over 6 years without fail.
Helpful (0)
Replies (159)0
Replies (159)MotoVantage's replyOfficial
02 Mar 2026, 09:38 Hello Mojaki,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Best regards,
MotoVantage's reply02 Mar 2026, 09:38
Official
Hello Mojaki,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Best regards,
MM
Mojaki M's updateReviewer Update
05 Mar 2026, 16:37Today is 6 March 2026. I lodged my complaint in 2 March 2026. I have not got any explanation or contact as promised.
MM
Mojaki M's update05 Mar 2026, 16:37
Reviewer Update
Today is 6 March 2026. I lodged my complaint in 2 March 2026. I have not got any explanation or contact as promised.
MM
Mojaki M's updateReviewer Update
06 Mar 2026, 09:06I am still waiting for a copy of the following:
1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants)
2. The outcome of your investigation
I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants)
2. The outcome of your investigation
I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
MM
Mojaki M's update06 Mar 2026, 09:06
Reviewer Update
I am still waiting for a copy of the following:
1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants)
2. The outcome of your investigation
I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants)
2. The outcome of your investigation
I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.