The cliche “ the customer is always right” is not true I am sorry Motus Ford Diep River

I bought my Ford Ranger Wildtrak in 2023 and ever since experienced nothing but exceptional service from Motus Ford Diep River about one hundred and fifty kilometers away notwithstanding that I have the closet Ford dealership Weskus Ford about twenty kilometers away from where I live in langebaan. I had a warranty claim and they made the arrangements with Weskus Ford and my replacement repair was expertly completed. Normally the sales part of buying a new car is the best experience of care support and all assistance but thereafter they don’t know you. With Motus Ford Diep River this relationship carries through into expert after sales experiences because of a good staff support and leadership from the Dealer Principal Mr Tariq Jacobs. I will generally complain when I receive less than expected service but will equally admit fault and compliment where due. I recently arranged a first service with Motus Ford DR and requested a courtesy vehicle. I received email communication confirming the service date but not courtesy car. I immediately expressed my dissatisfaction to the dealer principal accusing staff of unprofessional conduct for not addressing this need which was not in keeping with all my previous and pleasant experiences with the dealership. I received an immediate response from The Dealer Principal confused by my unpleasant response whom had included copies of email communications to me in which he was more than willing to accommodate my request going beyond my suggestion of meeting his driver half way from Langebaan to Cape Town. To this effect he was more than willing to deliver the courtesy vehicle and collect my vehicle for service and return it with the least inconvenience to me the client. Needless to say and for some reason I did not receive these emails not even in my junk mail folder and merely assumed that a courtesy vehicle was out of the question hence my unreasonable response. The lesson learnt is don’t rely on emails only but give the dealership a call which could have prevented all this unpleasantness. Another fact from this experience is the character of the dealership which proved to be absolutely professional, supportive and client oriented. So that business cliche that “the customer is always right” is not always the case. In my case I the customer was wrong and unreservedly apologise to the Dealer Principal Mr Tariq Jacobs, Racine Davids the Service Manager and staff of Motus Ford Diep River and will in future do my best not to ruin our good relationship.