SA
Sherman A
Active since Jan 2017
97
Reviews
0
Industries
Reviews
97 reviews18 months ago
Personal/Private information at ABSA not safe
I have noticed pre-populated, personal and my private information that had been changed without my consent and knowledge when requesting a car insurance Absa Activate quotation. This I noticed on Thursday and again on Sunday. More specifically my email address and tax number were *****ulently changed on my profile after I logged onto my account. I immediately contacted Absa ***** whom could not assist other than placing a lock on my account but because I had debit orders that still needed to go off I could not lock the account. I was advised to contact my private banker which I did on Monday via an email attaching the relevant screenshots of the *****ulent change on my profile. I, in the meantime was able to change my password, PIN and my email address online but not my tax number. As I had no response from my PB I went into my local Absa branch in Langebaan On Wednesday, 04 December 2024 who also could not assist referring me back to my PB. They the branch did however phone private bank assist who also referred me to my private banker. So I tried calling my PB on his cell number who returned my call. After explaining and resending the email of Monday with all relevant attachments he called me again for copies of my ID and proof of residence which documents I immediately forwarded. He called me later to do a secure line validation. After various attempts to two cell phones the calls did not come through. So now today Thursday , 05 December 2024 a day later the matter is still not resolved. Further, no explanation was offered as to how unauthorised access to my account and profile was obtained and whom had *****ulently changed my personal information. It would appear that someone from within the Bank having access to accounts must be responsible as I did not receive an sms notification nor validation on my app. So will this matter ever be corrected and investigated by Absa and will I be informed accordingly of the outcome… the way things have progressed thus far I doubt it.
3 replies
18 months ago
Bad after sales service from Sealy SA
I bought a Sealy adjustable designer king bed from a distributor BEDROOM BASICS in Cape Town who has subsequently closed down. Sealy provided two remotes of which the plastic covers have since deteriorated to such an extent that I can no longer use them the. The plastic has become so sticky that it picks up dust and uncomfortable to use. It’s as if the plastic has melted and is dirty. I have been struggling with Sealy SA for a replacement since 18 November via email to sealyinfo@bravobrands.com and phoned customer care for which I have received no response also Facebook who has referred it to head office but also that’s where it ended. As of today 03 December 2024 no response from Sealy SA
2 replies
20 months ago
MTN South Africa: ********* business practices
MTN South Africa must be the worst cell phone network service provider. My three year contract comes to an end in November this year. So I sent customer care an email requesting the cancellation giving the normal required month notice also requesting that the number be made prepaid. On Tuesday first October I called one three five and spoke with Dinolin Moonsamy at MTN requesting the cancellation. However Dinolin convinced me to renew my contract and offered me a sim promotion of five hundred minutes any network and fifteen gigs data. After credit approval I accepted. My sim was immediately loaded with the new contract minutes and gigs. I also received a return email (On Oct 1, 2024, at 12:10, customercare <customercare@mtn.co.za> wrote: Yello Sherman Thank you for your email. We apologize for the delayed response. Kindly note that your contract was renewed on 01/10/2024 and the expiry date is 11/09/2026. Warm Regards, Kholofelo Sethibela) subsequent to my cancellation request email confirming that the contract had been renewed. However the following day I received an sms stating that I am on prepaid. I immediately checked my balance and indeed the airtime and gigs were deleted with zero balances. I have made numerous phone calls to MTN customer care also sent email to retentions and customer since Dinolin assured me that should I experience any problems I can contact him. Well I made so many attempts since Wednesday second October to date but not even a response.
0 replies
21 months ago
GEPF absolutely hopeless
They have an app which is absolutely hopeless. Since February Twenty twenty four Tried downloading pay slips from app doesn’t work.. tried downloading increase letter doesn’t work… tried call back doesn’t work so what’s the point. Then tried calling them no response. Eventually today spoke with a female who promised to email pay slip for August and increase letter. Needless to say still waiting. Why is everything thing in SA so pathetic
0 replies
24 months ago
There is nothing kingly about King Pies
Bought my wife and I pepper steak pies and chips the value meal yesterday at King Pie PnP Hypermarket BRACKENFELL but what ******* they sold us. The filling was spiced sago with spiced sinu no meat no steak we could not eat the so called pies and discarded those in a bin. The chips were no better and threw that away as-well. I could not insult a homeless person by offering this ******* to them as I was not prepared to eat those pies and chips.
1 reply
24 months ago
Tracker Connect Care … stay away
Tracker constantly sends me main battery disconnected sms however Ford finds no fault and vehicle main battery perfect instead Product faulty submitted three reports to tracker .. no response from tracker. So tracker connect is comfortable providing faulty Tracker Care product take my money and place mine and that of my family at risk.
5 replies
25 months ago
Don’t ever buy a Pure Pleasure electric blanket from Stingray
Bought pure pleasure electric blanket sold by Takealot supp**** by Stingray. Less than a month -sixth May -after warranty expired -seventeenth April - the one control stopped working. I had just sent the email to info@stingray.co.za with a copy of my takealot invoice on sixth May informing them about the defect when I immediately tested the second control and noticed the second control was also not working. I immediately amended the first email with a second email about ten minutes after the first and informed them that the second control also was now defective. On the tenth May I sent a reminder email as I received no response. As of this date I still had received no response from the supplier. There are so many reviews of this defect of this brand on Takealot.
0 replies
27 months ago
Tracker Connect Call Center HOPELESS
I have a Tracker Care subscription and forgot my user name and password as I make use of biometrics. For some reason I can no longer access the app with this and must enter username and password. So I went onto the Tracker Connect app that is supposed to make processes easier for client users but just the opposite. On the app you suppose to login which takes you to the tracker website. There you confronted with login box user name and password. With this forgot username also forgot password. Tap on these it opens a box where you requested to chose between email or sms. Both these will direct you you to the call center number with this messsge “ We are unable to process your request. Please contact our customer service agents at 0860 60 50 40” now what’s the point of this. So I call the call center you confronted or rather bombarded with such a lot of marketing messages and wait for twenty minutes with no help. So I put the phone down after exhausting my cell minutes. Tried the next day today, lady goes through security questions I tell her because I use biometrics I forgot both password and user name. She reassures me that she will send via sms my current username and temp password. Thereafter I am put through to survey giving five for both questions which I now reverse and change both to one as I received absolutely no help from Tracker Connect call center as more than an hour later I received no sms nor email as promised.
2 replies
29 months ago
Outstanding shopping experience at ExSolar
I have read all the negative reviews of this company prior to doing business with them. However I have a relationship with ExSolar for about eights years now and have purchased items over this period mainly Victron inverters and equipment. It is difficult to put ExSolar and bad service in one sentence as ALL my experiences with them have been nothing but outstanding. Their willingness to serve, advise and even offering to carry purchased goods to the car is not my experience with the majority of more established and well known companies in South Africa. Once you have paid that's it your on your own. The most outstanding service I must emphasise is my after sales experience. Here too have I not been disappointed (unlike once again bigger and more established companies). I have dealt with Courtney, Kyle and Clarissa and each time I was met with professionalism, courtesy and expediency. As recently as yesterday Monday, fifteen January I cancelled an order paid for by EFT. I was refunded and my money deposited in my bank account on the same day. This is unbelievable and made me ask myself the question, "am I still in South Africa" where most companies have a nonchalant business attitude especially when it comes to a EFT refund. Because of the professional attitude, conduct, courtesy but most of all the outstanding after sales service I always received, I travel from Langebaan to Somerset West about one hundred and fifty kilometres (one way) where the company is based to purchase all my solar equipment. Thank you ExSolar for employing staff whom makes my shopping experience at your store Exceptional.
0 replies
29 months ago
Capitec went from best to worst … wonder why ?
Being trying to apply for a credit card on the Capitec App for two days. Done the assessment filled in all required info got a preliminary quote accepted the quote got a message a consultant will contact me. I done this process thrice yesterday same outcome consultant phones then puts down the phone after I answer and sends an sms saying : “ Capitec: Sorry we missed you. Reply "1" if we can contact you now. FSP46669/NCRCP13” So I reply with 1 and nobody calls. Today I repeated the same process to four times consultant calls puts down the phone after I answer sends sms “ Capitec: Sorry we missed you. Reply "1" if we can contact you now. FSP46669/NCRCP13” I reply with 1 no call no response. No wonder Capitec went from the best to the worst Bank.
2 replies
Review Distribution
5 Star
20 (20.61855670103093%)
4 Star
2 (2.0618556701030926%)
3 Star
1 (1.0309278350515463%)
2 Star
2 (2.0618556701030926%)
1 Star
72 (74.22680412371135%)