SA
Sherman A
Active since Jan 2017
104
Reviews
0
Industries
Reviews
104 reviews17 months ago
Personal/Private information at ABSA not safe
I have noticed pre-populated, personal and my private information that had been changed without my consent and knowledge when requesting a car insurance Absa Activate quotation. This I noticed on Thursday and again on Sunday. More specifically my email address and tax number were *****ulently changed on my profile after I logged onto my account. I immediately contacted Absa ***** whom could not assist other than placing a lock on my account but because I had debit orders that still needed to go off I could not lock the account. I was advised to contact my private banker which I did on Monday via an email attaching the relevant screenshots of the *****ulent change on my profile. I, in the meantime was able to change my password, PIN and my email address online but not my tax number. As I had no response from my PB I went into my local Absa branch in Langebaan On Wednesday, 04 December 2024 who also could not assist referring me back to my PB. They the branch did however phone private bank assist who also referred me to my private banker. So I tried calling my PB on his cell number who returned my call. After explaining and resending the email of Monday with all relevant attachments he called me again for copies of my ID and proof of residence which documents I immediately forwarded. He called me later to do a secure line validation. After various attempts to two cell phones the calls did not come through. So now today Thursday , 05 December 2024 a day later the matter is still not resolved. Further, no explanation was offered as to how unauthorised access to my account and profile was obtained and whom had *****ulently changed my personal information. It would appear that someone from within the Bank having access to accounts must be responsible as I did not receive an sms notification nor validation on my app. So will this matter ever be corrected and investigated by Absa and will I be informed accordingly of the outcome… the way things have progressed thus far I doubt it.
168 replies
17 months ago
Bad after sales service from Sealy SA
I bought a Sealy adjustable designer king bed from a distributor BEDROOM BASICS in Cape Town who has subsequently closed down. Sealy provided two remotes of which the plastic covers have since deteriorated to such an extent that I can no longer use them the. The plastic has become so sticky that it picks up dust and uncomfortable to use. It’s as if the plastic has melted and is dirty. I have been struggling with Sealy SA for a replacement since 18 November via email to sealyinfo@bravobrands.com and phoned customer care for which I have received no response also Facebook who has referred it to head office but also that’s where it ended. As of today 03 December 2024 no response from Sealy SA
112 replies
19 months ago
MTN South Africa: ********* business practices
MTN South Africa must be the worst cell phone network service provider. My three year contract comes to an end in November this year. So I sent customer care an email requesting the cancellation giving the normal required month notice also requesting that the number be made prepaid. On Tuesday first October I called one three five and spoke with Dinolin Moonsamy at MTN requesting the cancellation. However Dinolin convinced me to renew my contract and offered me a sim promotion of five hundred minutes any network and fifteen gigs data. After credit approval I accepted. My sim was immediately loaded with the new contract minutes and gigs. I also received a return email (On Oct 1, 2024, at 12:10, customercare <customercare@mtn.co.za> wrote: Yello Sherman Thank you for your email. We apologize for the delayed response. Kindly note that your contract was renewed on 01/10/2024 and the expiry date is 11/09/2026. Warm Regards, Kholofelo Sethibela) subsequent to my cancellation request email confirming that the contract had been renewed. However the following day I received an sms stating that I am on prepaid. I immediately checked my balance and indeed the airtime and gigs were deleted with zero balances. I have made numerous phone calls to MTN customer care also sent email to retentions and customer since Dinolin assured me that should I experience any problems I can contact him. Well I made so many attempts since Wednesday second October to date but not even a response.
0 replies
19 months ago
GEPF absolutely hopeless
They have an app which is absolutely hopeless. Since February Twenty twenty four Tried downloading pay slips from app doesn’t work.. tried downloading increase letter doesn’t work… tried call back doesn’t work so what’s the point. Then tried calling them no response. Eventually today spoke with a female who promised to email pay slip for August and increase letter. Needless to say still waiting. Why is everything thing in SA so pathetic
0 replies
20 months ago
The cliche “ the customer is always right” is not true I am sorry Motus Ford Diep River
I bought my Ford Ranger Wildtrak in 2023 and ever since experienced nothing but exceptional service from Motus Ford Diep River about one hundred and fifty kilometers away notwithstanding that I have the closet Ford dealership Weskus Ford about twenty kilometers away from where I live in langebaan. I had a warranty claim and they made the arrangements with Weskus Ford and my replacement repair was expertly completed. Normally the sales part of buying a new car is the best experience of care support and all assistance but thereafter they don’t know you. With Motus Ford Diep River this relationship carries through into expert after sales experiences because of a good staff support and leadership from the Dealer Principal Mr Tariq Jacobs. I will generally complain when I receive less than expected service but will equally admit fault and compliment where due. I recently arranged a first service with Motus Ford DR and requested a courtesy vehicle. I received email communication confirming the service date but not courtesy car. I immediately expressed my dissatisfaction to the dealer principal accusing staff of unprofessional conduct for not addressing this need which was not in keeping with all my previous and pleasant experiences with the dealership. I received an immediate response from The Dealer Principal confused by my unpleasant response whom had included copies of email communications to me in which he was more than willing to accommodate my request going beyond my suggestion of meeting his driver half way from Langebaan to Cape Town. To this effect he was more than willing to deliver the courtesy vehicle and collect my vehicle for service and return it with the least inconvenience to me the client. Needless to say and for some reason I did not receive these emails not even in my junk mail folder and merely assumed that a courtesy vehicle was out of the question hence my unreasonable response. The lesson learnt is don’t rely on emails only but give the dealership a call which could have prevented all this unpleasantness. Another fact from this experience is the character of the dealership which proved to be absolutely professional, supportive and client oriented. So that business cliche that “the customer is always right” is not always the case. In my case I the customer was wrong and unreservedly apologise to the Dealer Principal Mr Tariq Jacobs, Racine Davids the Service Manager and staff of Motus Ford Diep River and will in future do my best not to ruin our good relationship.
0 replies
21 months ago
Discovery Life- absolutely BAD SERVICE
I have been a discovery life policy holder for fifteen years come August this year with a payback benefit but not one payback made by Discovery Life. I sent two emails querying this one to info the other to complaints and not one responded. Discovery deducted forty two thousand rand from my Absa bank account in premiums with not one claim in fifteen years and not one default payment in fifteen years. If this is how Discovery Life administration operates I can only imagine the nightmare my wife will have to go through when I die. Discovery life knows exactly from which bank to collect the monthly premium but conveniently don’t know into which bank account to pay in the cash back amount over fifteen years. In essence Discovery Life owes me a cash back after the first five years ten years and in August fifteen years. Perhaps I should cut my loses whilst still alive and save my wife the extra hardship claiming on my life policy from Discovery Life. Now imagine the growth and compounded interest if I invested forty two thousand rand each year for fifteen years instead of a Discovery Life policy???
227 replies
22 months ago
There is nothing kingly about King Pies
Bought my wife and I pepper steak pies and chips the value meal yesterday at King Pie PnP Hypermarket BRACKENFELL but what ******* they sold us. The filling was spiced sago with spiced sinu no meat no steak we could not eat the so called pies and discarded those in a bin. The chips were no better and threw that away as-well. I could not insult a homeless person by offering this ******* to them as I was not prepared to eat those pies and chips.
58 replies
22 months ago
Tracker Connect Care … stay away
Tracker constantly sends me main battery disconnected sms however Ford finds no fault and vehicle main battery perfect instead Product faulty submitted three reports to tracker .. no response from tracker. So tracker connect is comfortable providing faulty Tracker Care product take my money and place mine and that of my family at risk.
265 replies
23 months ago
Don’t ever buy a Pure Pleasure electric blanket from Stingray
Bought pure pleasure electric blanket sold by Takealot supp**** by Stingray. Less than a month -sixth May -after warranty expired -seventeenth April - the one control stopped working. I had just sent the email to info@stingray.co.za with a copy of my takealot invoice on sixth May informing them about the defect when I immediately tested the second control and noticed the second control was also not working. I immediately amended the first email with a second email about ten minutes after the first and informed them that the second control also was now defective. On the tenth May I sent a reminder email as I received no response. As of this date I still had received no response from the supplier. There are so many reviews of this defect of this brand on Takealot.
0 replies
25 months ago
Tracker Connect Call Center HOPELESS
I have a Tracker Care subscription and forgot my user name and password as I make use of biometrics. For some reason I can no longer access the app with this and must enter username and password. So I went onto the Tracker Connect app that is supposed to make processes easier for client users but just the opposite. On the app you suppose to login which takes you to the tracker website. There you confronted with login box user name and password. With this forgot username also forgot password. Tap on these it opens a box where you requested to chose between email or sms. Both these will direct you you to the call center number with this messsge “ We are unable to process your request. Please contact our customer service agents at 0860 60 50 40” now what’s the point of this. So I call the call center you confronted or rather bombarded with such a lot of marketing messages and wait for twenty minutes with no help. So I put the phone down after exhausting my cell minutes. Tried the next day today, lady goes through security questions I tell her because I use biometrics I forgot both password and user name. She reassures me that she will send via sms my current username and temp password. Thereafter I am put through to survey giving five for both questions which I now reverse and change both to one as I received absolutely no help from Tracker Connect call center as more than an hour later I received no sms nor email as promised.
106 replies
Review Distribution
5 Star
21 (20.192307692307693%)
4 Star
2 (1.9230769230769231%)
3 Star
1 (0.9615384615384616%)
2 Star
2 (1.9230769230769231%)
1 Star
78 (75%)