S
Sealy
Verified Business
S
Sealy
Verified Business
45 Reviews (last 12 months)
Responds in 9 hours 11 min
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Construction & Hardware
9 hours 11 minutesAverage Time To Reply
-90 NPSRecommended: Unlikely
Replied to 84% of negative reviews
Typically takes less than 9 hours 4 min to reply
TrustIndex
0
Score
Ranking
#3
in Construction & Hardware
Avg Reply
9 hours 11 minutes
NPS Score
-90
Recommended: Unlikely
Replied to 84% of negative reviews
Typically takes less than 9 hours 4 min to reply
Review Distribution
1.1|45 Reviews
May '25 - Apr '26
5(2.4%)
4(0%)
3(0%)
2(0%)
1(97.6%)
5(2.4%)
4(0%)
3(0%)
2(0%)
1(97.6%)
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencemM
mogamad M
1 reviews | Active since Jan 2020
4 Mar 2026, 14:54
Silence from Sealy. Sagging bed
I bought my Sealy bed less than three years ago, and it is already sagging badly. For the price paid and the guarantees advertised, this is extremely disappointing. I have emailed Sealy and received no response at all — not even an acknowledgement. The company promotes strong warranties and quality, but when you actually need assistance, there is complete silence. Paying this much for a bed and receiving this level of service is unacceptable. I expect urgent feedback and a proper resolution.
Helpful (0)
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mogamad M
1 reviews | Active since Jan 2020
4 Mar 2026, 14:54
Silence from Sealy. Sagging bed
I bought my Sealy bed less than three years ago, and it is already sagging badly. For the price paid and the guarantees advertised, this is extremely disappointing. I have emailed Sealy and received no response at all — not even an acknowledgement. The company promotes strong warranties and quality, but when you actually need assistance, there is complete silence. Paying this much for a bed and receiving this level of service is unacceptable. I expect urgent feedback and a proper resolution.
0
Replies (0)NS
Noncedo S
1 reviews | Active since Jan 2020
18 Feb 2026, 21:51
Horrible Bed!!!!
My bed has completely sunk in, and it cracks and squeaks constantly even though it is less than a year old mind you I sleep alone and hardly use the bed! I am extremely disappointed and dissatisfied with the quality. It has become very uncomfortable, and my back pain has worsened because of it. I expected much better durability and support for such a recent purchase considering it was bought on the 5th of June 2025 and my initial problems with it started just 3 months in! Advise on your warranty process.I bought the bed through OK furniture.
Helpful (0)
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Noncedo S
1 reviews | Active since Jan 2020
18 Feb 2026, 21:51
Horrible Bed!!!!
My bed has completely sunk in, and it cracks and squeaks constantly even though it is less than a year old mind you I sleep alone and hardly use the bed! I am extremely disappointed and dissatisfied with the quality. It has become very uncomfortable, and my back pain has worsened because of it. I expected much better durability and support for such a recent purchase considering it was bought on the 5th of June 2025 and my initial problems with it started just 3 months in! Advise on your warranty process.I bought the bed through OK furniture.
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Replies (0)JRJR
Jeerani Rehman Jeerani Rehman
1 reviews | Active since Jan 2020
13 Jan 2026, 06:00
POOR QUALITY BEDS
Sealy, owned by BRAVO BRANDS in South Africa, your quality has really declined. Using inferior/ s**** timber for making beds.
Helpful (0)
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Jeerani Rehman Jeerani Rehman
1 reviews | Active since Jan 2020
13 Jan 2026, 06:00
POOR QUALITY BEDS
Sealy, owned by BRAVO BRANDS in South Africa, your quality has really declined. Using inferior/ s**** timber for making beds.
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Replies (0)VM
VINCENT M
1 reviews | Active since Jan 2020
6 Jan 2026, 10:02
POOR SERVICE CLAIMS ON WARRANTY
Good day, I am writing to formally lodge a complaint regarding the ongoing delay and challenges I am experiencing with my mattress replacement under warranty. I initially lodged a warranty claim for my mattress to be replaced. Despite complying with the process and paying the required amount, the matter has been ongoing for more than three (3) months without resolution. Furthermore, I have been informed that I will be issued with a mattress model named Hempshire, which I do not want and did not agree to. I clearly communicated to the store that I require the Sealy Georgia mattress. I was advised by Bravo Customer Care to visit the store to confirm what had been authorized, as the bed I originally purchased has since been discontinued. Despite numerous follow-ups and repeated calls to your customer care line (011 309 4000), I have not received meaningful assistance. I have been referred to an individual named Verdi; however, my calls are never successfully transferred. While I am repeatedly assured that the issue will be resolved, no progress has been made. This situation has caused me significant inconvenience and distress. I am currently suffering from back pain as a result of prolonged use of a faulty mattress, which I purchased in good faith, trusting your brand and its reputation. Unfortunately, my experience has been deeply disappointing. I kindly request urgent intervention to resolve this matter, including clear confirmation of the authorized replacement and a realistic timeline for completion. I look forward to your prompt response and a satisfactory resolution. Yours sincerely,
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VINCENT M
1 reviews | Active since Jan 2020
6 Jan 2026, 10:02
POOR SERVICE CLAIMS ON WARRANTY
Good day, I am writing to formally lodge a complaint regarding the ongoing delay and challenges I am experiencing with my mattress replacement under warranty. I initially lodged a warranty claim for my mattress to be replaced. Despite complying with the process and paying the required amount, the matter has been ongoing for more than three (3) months without resolution. Furthermore, I have been informed that I will be issued with a mattress model named Hempshire, which I do not want and did not agree to. I clearly communicated to the store that I require the Sealy Georgia mattress. I was advised by Bravo Customer Care to visit the store to confirm what had been authorized, as the bed I originally purchased has since been discontinued. Despite numerous follow-ups and repeated calls to your customer care line (011 309 4000), I have not received meaningful assistance. I have been referred to an individual named Verdi; however, my calls are never successfully transferred. While I am repeatedly assured that the issue will be resolved, no progress has been made. This situation has caused me significant inconvenience and distress. I am currently suffering from back pain as a result of prolonged use of a faulty mattress, which I purchased in good faith, trusting your brand and its reputation. Unfortunately, my experience has been deeply disappointing. I kindly request urgent intervention to resolve this matter, including clear confirmation of the authorized replacement and a realistic timeline for completion. I look forward to your prompt response and a satisfactory resolution. Yours sincerely,
0
Replies (0)RM
Rejoice M
1 reviews | Active since Jan 2020
8 Dec 2025, 15:46
Disappointed and No Response on Defective Sealy Bed
I am extremely disappointed with the lack of response from Bradlows regarding my defective Sealy bed. The bed was purchased less than a year ago and has already sagged to the point of causing back pain. This is not the first time I have experienced this issue. The original mattress sagged within 6 weeks of purchase and was exchanged in February. Shockingly, the replaced mattress has now also sagged after only nine months of use. Despite raising this matter, Bradlows has failed to respond or provide any meaningful resolution. As a customer, I trusted Bradlows to supply quality products and re**** on Sealy as a reputable brand that has been trusted for many years. It is deeply frustrating to see such poor quality from a brand that is supposed to represent durability and comfort. The silence from Bradlows only adds to the disappointment, leaving me feeling ignored and undervalued. I expect Bradlows management to take this complaint seriously, provide a proper resolution, and restore confidence in both the Bradlows name and the Sealy brand. Customers should not have to endure repeated product failures and lack of accountability.
Helpful (0)
|Replies (0)RM
Rejoice M
1 reviews | Active since Jan 2020
8 Dec 2025, 15:46
Disappointed and No Response on Defective Sealy Bed
I am extremely disappointed with the lack of response from Bradlows regarding my defective Sealy bed. The bed was purchased less than a year ago and has already sagged to the point of causing back pain. This is not the first time I have experienced this issue. The original mattress sagged within 6 weeks of purchase and was exchanged in February. Shockingly, the replaced mattress has now also sagged after only nine months of use. Despite raising this matter, Bradlows has failed to respond or provide any meaningful resolution. As a customer, I trusted Bradlows to supply quality products and re**** on Sealy as a reputable brand that has been trusted for many years. It is deeply frustrating to see such poor quality from a brand that is supposed to represent durability and comfort. The silence from Bradlows only adds to the disappointment, leaving me feeling ignored and undervalued. I expect Bradlows management to take this complaint seriously, provide a proper resolution, and restore confidence in both the Bradlows name and the Sealy brand. Customers should not have to endure repeated product failures and lack of accountability.
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Replies (0)VM
VINCENT M
1 reviews | Active since Jan 2020
2 Dec 2025, 08:56
POOR SERVICE ON WARRANTY CLAIMS
I have complained about the back pain caused by the bed. The mattress was approved, and I paid the required fee, but it has been more than a month now and no one is informing me about the mattress exchange in Atteridgeville.
Helpful (0)
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VINCENT M
1 reviews | Active since Jan 2020
2 Dec 2025, 08:56
POOR SERVICE ON WARRANTY CLAIMS
I have complained about the back pain caused by the bed. The mattress was approved, and I paid the required fee, but it has been more than a month now and no one is informing me about the mattress exchange in Atteridgeville.
0
Replies (0)eL
ella L
1 reviews | Active since Jan 2020
20 Nov 2025, 06:44
Sealy R35000 matres made with poor quality
A replacement Sealy Ultra Plush mattress that was recently made up and delivered to me approximately a month and a half ago by Bravo Brands seem to have a fault again. This is after my initial mattress collapsed within the first month of purchase. Both my husband and I have been experiencing significant back discomfort since using this new mattress. We have followed the care instructions carefully, including rotating the mattress every two weeks and thought maybe our backs just needed to adjust to it but the issue persists. Given the discomfort and the fact that the original model was discontinued, I am concerned that this particular mattress design may have inherent issues possibly the reason for its discontinuation. After sending emails about my complain for a month and half ago there is bo response from Sealy or Bravo Brands. Cheap quality of beds even for a R35 000 Sealy matress!!!
Helpful (0)
|Replies (0)eL
ella L
1 reviews | Active since Jan 2020
20 Nov 2025, 06:44
Sealy R35000 matres made with poor quality
A replacement Sealy Ultra Plush mattress that was recently made up and delivered to me approximately a month and a half ago by Bravo Brands seem to have a fault again. This is after my initial mattress collapsed within the first month of purchase. Both my husband and I have been experiencing significant back discomfort since using this new mattress. We have followed the care instructions carefully, including rotating the mattress every two weeks and thought maybe our backs just needed to adjust to it but the issue persists. Given the discomfort and the fact that the original model was discontinued, I am concerned that this particular mattress design may have inherent issues possibly the reason for its discontinuation. After sending emails about my complain for a month and half ago there is bo response from Sealy or Bravo Brands. Cheap quality of beds even for a R35 000 Sealy matress!!!
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Replies (0)JRJR
Jeerani Rehman Jeerani Rehman
1 reviews | Active since Jan 2020
11 Nov 2025, 06:39
SEALY, VERY BAD QUALITY
BRAVO Group, owner of Sealy SA. now uses s**** timber for the manufacture of their beds. The timber frame work on the inside, is disgusting, it has mold and fungi. In no way_ what_ soever, is Sealy living up to its claim statements. CLAIM STATEMENT : Sealy Crown Jewel beds are in a class of their own. YES, YES, YES, MADE WITH S**** TIMBER, and poor quality standards, and vey bad customer service.
Helpful (0)
|Replies (0)JRJR
Jeerani Rehman Jeerani Rehman
1 reviews | Active since Jan 2020
11 Nov 2025, 06:39
SEALY, VERY BAD QUALITY
BRAVO Group, owner of Sealy SA. now uses s**** timber for the manufacture of their beds. The timber frame work on the inside, is disgusting, it has mold and fungi. In no way_ what_ soever, is Sealy living up to its claim statements. CLAIM STATEMENT : Sealy Crown Jewel beds are in a class of their own. YES, YES, YES, MADE WITH S**** TIMBER, and poor quality standards, and vey bad customer service.
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Replies (0)