VM
VINCENT M
Active since Feb 2016
34
Reviews
0
Industries
Reviews
34 reviews3 months ago
POOR SERVICE
An employee of Standard Bank wasted my time and money when I called to review the interest rate on my home loan account. She only sent a simple request, which was not attended to, and it has now been over 48 hours with no response. Standard Bank, after closing most of your branches across the country, you should ensure that your staff are customer-oriented. This experience made me feel taken for granted. I deserve respect.
112 replies
3 months ago
POOR SERVIICE
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the poor service and unacceptable handling of my recent rim and tyre claim. I have been a loyal client of your insurance company for several years and have always maintained my policy, including the value-added product that covers rim and tyre damage. However, my recent experience has been extremely disappointing. On Friday, at approximately 13:00, I hit a pothole which resulted in damage to my rim and tyre. I immediately contacted roadside assistance, which responded promptly and assisted me efficiently. Thereafter, on the very same Friday, I contacted your call centre to report the rim and tyre damage and to proceed with a claim under my value-added cover. Unfortunately, no one was available to assist me. I was advised that a callback would be requested from the relevant department. No such call was received. I followed up again on Saturday and was once more informed that no one was available and that a callback request had been logged. Again, no one contacted me. As of Monday, 19 January 2026, I had still not received any communication from your team. I then had to phone yet again, and only at that point was the claim finally registered. I am now being informed that I am required to submit photographs of the damaged rim, tyre, and the entire vehicle. This requirement was never communicated to me at the time of the incident or during my calls on Friday and Saturday. Had I been properly advised, I would have taken the necessary photographs immediately after the incident. Compounding this issue, I use low-profile BBS rims, and the vehicle was not safe or comfortable to drive with a spare wheel. As a result of the delays and lack of guidance from your staff, I had no choice but to arrange repairs myself over the weekend so that I could continue using my vehicle. I am extremely frustrated by this experience. The lack of responsiveness, poor communication, and failure by your consultant on Friday to explain the claims process and requirements have caused unnecessary inconvenience, time loss, and stress. This level of service is not what I expect from an insurance provider with whom I have been insured for many years. I request that this matter be urgently reviewed, that my claim be fairly assessed in light of the circumstances, and that I receive feedback on how this service failure will be addressed. I trust that this complaint will be taken seriously and that appropriate action will be taken to restore my confidence in your company. Yours faithfully,
56 replies
3 months ago
POOR SERVICE CLAIMS ON WARRANTY
Good day, I am writing to formally lodge a complaint regarding the ongoing delay and challenges I am experiencing with my mattress replacement under warranty. I initially lodged a warranty claim for my mattress to be replaced. Despite complying with the process and paying the required amount, the matter has been ongoing for more than three (3) months without resolution. Furthermore, I have been informed that I will be issued with a mattress model named Hempshire, which I do not want and did not agree to. I clearly communicated to the store that I require the Sealy Georgia mattress. I was advised by Bravo Customer Care to visit the store to confirm what had been authorized, as the bed I originally purchased has since been discontinued. Despite numerous follow-ups and repeated calls to your customer care line (011 309 4000), I have not received meaningful assistance. I have been referred to an individual named Verdi; however, my calls are never successfully transferred. While I am repeatedly assured that the issue will be resolved, no progress has been made. This situation has caused me significant inconvenience and distress. I am currently suffering from back pain as a result of prolonged use of a faulty mattress, which I purchased in good faith, trusting your brand and its reputation. Unfortunately, my experience has been deeply disappointing. I kindly request urgent intervention to resolve this matter, including clear confirmation of the authorized replacement and a realistic timeline for completion. I look forward to your prompt response and a satisfactory resolution. Yours sincerely,
0 replies
4 months ago
When you correct inf...
When you correct information on the app discount falls away
53 replies
4 months ago
FNB HOME OF *****
Most of the people who ***** us, Use FNB it seems like it is easy to use for ******** activities. Difficult to also help you reverse the funds.
53 replies
4 months ago
POOR SERVICE ON WARRANTY CLAIMS
I have complained about the back pain caused by the bed. The mattress was approved, and I paid the required fee, but it has been more than a month now and no one is informing me about the mattress exchange in Atteridgeville.
106 replies
4 months ago
EXPENSIVE EVEN WHEN ADDING MORE ITEMS
very dissapointed after so many year with this company, when i add the car for my spouse, it becomes expensive while my cover is multi risk, I think its about time i give my insurance to a broker,
53 replies
6 months ago
Unauthorized payment method and payment day .
When I joined this it looked professional. We agreed on the membership. We also agreed on Debit order payment. Which means you are still in control of the payment. Now they have started a new payment method on the membership without explaining. Credit card payment monthly without approval it just goes off. Last they even collect money on thier favorite days. Without consulting with me.
53 replies
6 months ago
4 x Queen Base set all of them are Poor
Imagine i have 4 sealy beds all of them are poor quality bought approximately at the same time. I have to pay more for replacements. I hate the brand, I bought with confidence now, Sealy produces bad quality 😑. I understand why people don't recommend it as a premium brand.
53 replies
8 months ago
Warning
A lot customers are complaining about your problems of not canceling contracts. I will be terminating mine, I don't need stories, I have already drafted documents for you. Don't even call me for upgrades
53 replies
Review Distribution
5 Star
2 (5.882352941176471%)
4 Star
1 (2.9411764705882355%)
3 Star
0 (0%)
2 Star
3 (8.823529411764707%)
1 Star
28 (82.3529411764706%)