SA
Stingray Accessory Manufacturers (Pty) Ltd
Claimed Business
SA
Stingray Accessory Manufacturers (Pty) Ltd
Claimed Business
15 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-88
Recommended: Unlikely
Review Distribution
1|15 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Stingray Accessory Manufacturers (Pty) Ltd
Stingray Accessory Manufacturers (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Stingray Accessory Manufacturers (Pty) Ltd across 56 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Arshad A
1 reviews | Active since Jan 2020
14 Jan 2026, 09:44
Worst product I have ever purchased
I purchased a Pure Pleasure electric blanket on Takealot and it is faulty. I contacted customer services and a courier company collected the defective item. Today I received an email stating the fault was due to the way I installed the blanket and they will not be repairing it. I followed the instructions exactly as specified this is just an excuse for an inferior product. Do Not waste your money buy another brand this company will find any excuse to not acknowledge your warranty
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Arshad A
1 reviews | Active since Jan 2020
14 Jan 2026, 09:44
Worst product I have ever purchased
I purchased a Pure Pleasure electric blanket on Takealot and it is faulty. I contacted customer services and a courier company collected the defective item. Today I received an email stating the fault was due to the way I installed the blanket and they will not be repairing it. I followed the instructions exactly as specified this is just an excuse for an inferior product. Do Not waste your money buy another brand this company will find any excuse to not acknowledge your warranty
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Nomfundo T
1 reviews | Active since Jan 2020
17 Sept 2025, 05:59
Stingray worst service ever!!!!!!!!!
I'm extremely disappointed with the service I received from Stingray regarding my electric blanket purchased through Takealot. The blanket stopped working within 3 months, and despite multiple emails, I've been ignored and not received any response or callback. Given that it's still under warranty, I expect a replacement or repair. The lack of communication and follow-up has been frustrating, and I feel my money has been wasted.
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Nomfundo T
1 reviews | Active since Jan 2020
17 Sept 2025, 05:59
Stingray worst service ever!!!!!!!!!
I'm extremely disappointed with the service I received from Stingray regarding my electric blanket purchased through Takealot. The blanket stopped working within 3 months, and despite multiple emails, I've been ignored and not received any response or callback. Given that it's still under warranty, I expect a replacement or repair. The lack of communication and follow-up has been frustrating, and I feel my money has been wasted.
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Phumzile K
1 reviews | Active since Jan 2020
11 Sept 2025, 11:54
NO WARRANTY AT ALL
Bought an electric blanket at takelot, it stopped working after a week , i returned it to Stingray because i was told it has a 12 months warranty but to my suprised i received the blanket after few days and it wasnt fixed i was told that ''after assessing the blanket, it has been determined that it was not properly secured and used according to the provided instructions'' that is why they are returning it.
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Phumzile K
1 reviews | Active since Jan 2020
11 Sept 2025, 11:54
NO WARRANTY AT ALL
Bought an electric blanket at takelot, it stopped working after a week , i returned it to Stingray because i was told it has a 12 months warranty but to my suprised i received the blanket after few days and it wasnt fixed i was told that ''after assessing the blanket, it has been determined that it was not properly secured and used according to the provided instructions'' that is why they are returning it.
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Sharon C
1 reviews | Active since Jan 2020
3 Sept 2025, 11:18
STINGRAY CAPE TOWN.
A faulty electric blanket and shocking service from Stingray. The electric blanket is 5 months old. I have had to purchase two new control switches from Stingray @R400 each. They don't work. I phoned and was told to send a copy of my invoice and my address so that they could pick up the blanket from Johannesburg, have it returned to Cape Town and if it is found to be faulty, they would replace it. The result - NOTHING. No replies to emails nor phone calls. DON'T DEAL WITH THEM AT ALL.
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Sharon C
1 reviews | Active since Jan 2020
3 Sept 2025, 11:18
STINGRAY CAPE TOWN.
A faulty electric blanket and shocking service from Stingray. The electric blanket is 5 months old. I have had to purchase two new control switches from Stingray @R400 each. They don't work. I phoned and was told to send a copy of my invoice and my address so that they could pick up the blanket from Johannesburg, have it returned to Cape Town and if it is found to be faulty, they would replace it. The result - NOTHING. No replies to emails nor phone calls. DON'T DEAL WITH THEM AT ALL.
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Ernest U
1 reviews | Active since Jan 2020
23 Aug 2025, 14:49
Worst customer experience
It's over 3 months trying to return faulty heater to this company with mo success, tried calling, emailing as well as on Facebook. My view is that they doing this deliberately so that the warranty lapses. I would urge anyone not to buy ALVA brand as tithe company takes no responsibility for the defects
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Ernest U
1 reviews | Active since Jan 2020
23 Aug 2025, 14:49
Worst customer experience
It's over 3 months trying to return faulty heater to this company with mo success, tried calling, emailing as well as on Facebook. My view is that they doing this deliberately so that the warranty lapses. I would urge anyone not to buy ALVA brand as tithe company takes no responsibility for the defects
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Esmeralda Stone Mc Loun
1 reviews | Active since Jan 2020
18 Aug 2025, 11:34
Unprofessional
Stingray don't even deserve a one star rating. This is absolutely the worst company I have had the displeasure of dealing with. I struggled for the longest time to have a call logged for a faulty heater, it was eventually collected on 17 July 2025. I haven't received any feedback since then, I've called the call centre numerous times but it seems like nobody knows what's happening or what to do. I was given a number for their technical department at one time and told to call them myself, because they cannot get through to their own technical department. I was promised call backs and emails, to date I haven't received anything. I am at my wits end because I am told I cannot request a refund iether, so basically I just have to sit and wait and see what happens, also when you call the customer centre you get placed on hold for more than half an hour until you eventually drop the call. They don't care about their customers. I just want my money back, I don't want to deal with them anymore.
Helpful (0)
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Esmeralda Stone Mc Loun
1 reviews | Active since Jan 2020
18 Aug 2025, 11:34
Unprofessional
Stingray don't even deserve a one star rating. This is absolutely the worst company I have had the displeasure of dealing with. I struggled for the longest time to have a call logged for a faulty heater, it was eventually collected on 17 July 2025. I haven't received any feedback since then, I've called the call centre numerous times but it seems like nobody knows what's happening or what to do. I was given a number for their technical department at one time and told to call them myself, because they cannot get through to their own technical department. I was promised call backs and emails, to date I haven't received anything. I am at my wits end because I am told I cannot request a refund iether, so basically I just have to sit and wait and see what happens, also when you call the customer centre you get placed on hold for more than half an hour until you eventually drop the call. They don't care about their customers. I just want my money back, I don't want to deal with them anymore.
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Zinhle N
1 reviews | Active since Jan 2020
8 Aug 2025, 10:22
Dissatisfaction with the LACK of service or urgency
I purchased an electric blanket from Takealot which I collected on the 29/06/2025 and not even a month later by 20/07/2025 the one side stopped switching on. it is faulty and has stopped working completely , I have been contacting stingray daily via email and phone call everyday this week , Have spoke to Zine and Hailey which were absolutely no help and made empty promises that have not been kept or acknowledged. I read the reviews and will definitely be getting a refund once they have collected this item. Truly dissatisfied and dissapointing never again!
Helpful (0)
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Zinhle N
1 reviews | Active since Jan 2020
8 Aug 2025, 10:22
Dissatisfaction with the LACK of service or urgency
I purchased an electric blanket from Takealot which I collected on the 29/06/2025 and not even a month later by 20/07/2025 the one side stopped switching on. it is faulty and has stopped working completely , I have been contacting stingray daily via email and phone call everyday this week , Have spoke to Zine and Hailey which were absolutely no help and made empty promises that have not been kept or acknowledged. I read the reviews and will definitely be getting a refund once they have collected this item. Truly dissatisfied and dissapointing never again!
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Replies (0)CM
Corrie M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:41
Formal Complaint – Defective Electric Blanket & Lack of Feedback (Dis-Chem Newmarket Lifestyle & Stingray)
I am submitting a formal complaint regarding a defective electric blanket purchased from Dis-Chem Newmarket Lifestyle (Newmarket Park) on 23 May 2025 and the poor handling of my case by both Dis-Chem and the supplier, Stingray. ⸻ Summary of Events: • The blanket stopped working after two nights of use. • I returned it to Dis-Chem approximately two weeks after purchase and completed the required form. I was assured feedback within two weeks. • I received no feedback and had to visit the store multiple times. Dis-Chem repeatedly claimed that Stingray would contact me by email or phone—this never happened. • Stingray eventually stated (via phone) that I “did not use the product correctly,” but I dispute this and requested their full technical report in writing. Despite several promises, no report or formal feedback has been provided. • I have followed up multiple times (on 17, 21, and 25 July) with both Dis-Chem and Stingray without resolution. ⸻ My Concerns: 1. I comp**** fully with the returns process but received no written report or formal resolution. 2. Both Dis-Chem and Stingray failed to communicate despite repeated promises. 3. The claim of “incorrect usage” is unsubstantiated, and I demand proof in the form of the technician’s written report. 4. Multiple other customers in-store reported similar product failures, suggesting a wider defect issue. ⸻ Requested Resolution: • Immediate provision of Stingray’s technical inspection report. • A refund or replacement under the Consumer Protection Act (CPA) as the product failed within the warranty period. • A formal explanation for the lack of communication and delay in resolving this matter.
Helpful (0)
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Corrie M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:41
Formal Complaint – Defective Electric Blanket & Lack of Feedback (Dis-Chem Newmarket Lifestyle & Stingray)
I am submitting a formal complaint regarding a defective electric blanket purchased from Dis-Chem Newmarket Lifestyle (Newmarket Park) on 23 May 2025 and the poor handling of my case by both Dis-Chem and the supplier, Stingray. ⸻ Summary of Events: • The blanket stopped working after two nights of use. • I returned it to Dis-Chem approximately two weeks after purchase and completed the required form. I was assured feedback within two weeks. • I received no feedback and had to visit the store multiple times. Dis-Chem repeatedly claimed that Stingray would contact me by email or phone—this never happened. • Stingray eventually stated (via phone) that I “did not use the product correctly,” but I dispute this and requested their full technical report in writing. Despite several promises, no report or formal feedback has been provided. • I have followed up multiple times (on 17, 21, and 25 July) with both Dis-Chem and Stingray without resolution. ⸻ My Concerns: 1. I comp**** fully with the returns process but received no written report or formal resolution. 2. Both Dis-Chem and Stingray failed to communicate despite repeated promises. 3. The claim of “incorrect usage” is unsubstantiated, and I demand proof in the form of the technician’s written report. 4. Multiple other customers in-store reported similar product failures, suggesting a wider defect issue. ⸻ Requested Resolution: • Immediate provision of Stingray’s technical inspection report. • A refund or replacement under the Consumer Protection Act (CPA) as the product failed within the warranty period. • A formal explanation for the lack of communication and delay in resolving this matter.
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