Stingray Accessory Manufacturers (Pty) Ltd
Claimed Business
|1|9 Reviews (last 12 months)|This business does not respond to reviews
Stingray Accessory Manufacturers (Pty) Ltd
Claimed Business
|1
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Stingray Accessory Manufacturers (Pty) Ltd is facing significant dissatisfaction, particularly relating to electric blankets and Alva heaters purchased through retailers such as Takealot and Dis-Chem. A recurring theme is faulty products failing shortly after purchase, paired with warranty claims being declined on the grounds of alleged improper use. Customers consistently mention unanswered emails, unreturned calls, and prolonged delays in collection or assessment. Communication breakdowns, dismissive interactions with representatives, and a perceived reluctance to honour warranties dominate the feedback received.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceXM
Xerchius M
1 reviews | Active since Dec 2023
17 Apr 2026, 11:48
You're slow, My guy
I’m raising a concern about the professionalism of one of your reps. When the rep contacts us and we politely ask to take a message so we can return the call at a suitable time, instead of respecting that, he responds with comments like “you’re slow, my guy” and refuses to engage further. This is unacceptable. As customers, we are not refusing to assist—we are simply not always available at that exact moment. There should be basic respect for that. Speaking to customers in a dismissive and rude manner reflects very poorly on your company. I expect better communication standards and a more professional approach going forward.
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Xerchius M
1 reviews | Active since Dec 2023
17 Apr 2026, 11:48
You're slow, My guy
I’m raising a concern about the professionalism of one of your reps. When the rep contacts us and we politely ask to take a message so we can return the call at a suitable time, instead of respecting that, he responds with comments like “you’re slow, my guy” and refuses to engage further. This is unacceptable. As customers, we are not refusing to assist—we are simply not always available at that exact moment. There should be basic respect for that. Speaking to customers in a dismissive and rude manner reflects very poorly on your company. I expect better communication standards and a more professional approach going forward.
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Arshad A
1 reviews | Active since Jan 2014
14 Jan 2026, 11:44
Worst product I have ever purchased
I purchased a Pure Pleasure electric blanket on Takealot and it is faulty. I contacted customer services and a courier company collected the defective item. Today I received an email stating the fault was due to the way I installed the blanket and they will not be repairing it. I followed the instructions exactly as specified this is just an excuse for an inferior product. Do Not waste your money buy another brand this company will find any excuse to not acknowledge your warranty
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Arshad A
1 reviews | Active since Jan 2014
14 Jan 2026, 11:44
Worst product I have ever purchased
I purchased a Pure Pleasure electric blanket on Takealot and it is faulty. I contacted customer services and a courier company collected the defective item. Today I received an email stating the fault was due to the way I installed the blanket and they will not be repairing it. I followed the instructions exactly as specified this is just an excuse for an inferior product. Do Not waste your money buy another brand this company will find any excuse to not acknowledge your warranty
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Nomfundo T
1 reviews | Active since May 2019
17 Sept 2025, 07:59
Stingray worst service ever!!!!!!!!!
I'm extremely disappointed with the service I received from Stingray regarding my electric blanket purchased through Takealot. The blanket stopped working within 3 months, and despite multiple emails, I've been ignored and not received any response or callback. Given that it's still under warranty, I expect a replacement or repair. The lack of communication and follow-up has been frustrating, and I feel my money has been wasted.
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Nomfundo T
1 reviews | Active since May 2019
17 Sept 2025, 07:59
Stingray worst service ever!!!!!!!!!
I'm extremely disappointed with the service I received from Stingray regarding my electric blanket purchased through Takealot. The blanket stopped working within 3 months, and despite multiple emails, I've been ignored and not received any response or callback. Given that it's still under warranty, I expect a replacement or repair. The lack of communication and follow-up has been frustrating, and I feel my money has been wasted.
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Phumzile K
1 reviews | Active since Nov 2020
11 Sept 2025, 13:54
NO WARRANTY AT ALL
Bought an electric blanket at takelot, it stopped working after a week , i returned it to Stingray because i was told it has a 12 months warranty but to my suprised i received the blanket after few days and it wasnt fixed i was told that ''after assessing the blanket, it has been determined that it was not properly secured and used according to the provided instructions'' that is why they are returning it.
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Phumzile K
1 reviews | Active since Nov 2020
11 Sept 2025, 13:54
NO WARRANTY AT ALL
Bought an electric blanket at takelot, it stopped working after a week , i returned it to Stingray because i was told it has a 12 months warranty but to my suprised i received the blanket after few days and it wasnt fixed i was told that ''after assessing the blanket, it has been determined that it was not properly secured and used according to the provided instructions'' that is why they are returning it.
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Sharon C
1 reviews | Active since Sept 2025
3 Sept 2025, 13:18
STINGRAY CAPE TOWN.
A faulty electric blanket and shocking service from Stingray. The electric blanket is 5 months old. I have had to purchase two new control switches from Stingray @R400 each. They don't work. I phoned and was told to send a copy of my invoice and my address so that they could pick up the blanket from Johannesburg, have it returned to Cape Town and if it is found to be faulty, they would replace it. The result - NOTHING. No replies to emails nor phone calls. DON'T DEAL WITH THEM AT ALL.
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Sharon C
1 reviews | Active since Sept 2025
3 Sept 2025, 13:18
STINGRAY CAPE TOWN.
A faulty electric blanket and shocking service from Stingray. The electric blanket is 5 months old. I have had to purchase two new control switches from Stingray @R400 each. They don't work. I phoned and was told to send a copy of my invoice and my address so that they could pick up the blanket from Johannesburg, have it returned to Cape Town and if it is found to be faulty, they would replace it. The result - NOTHING. No replies to emails nor phone calls. DON'T DEAL WITH THEM AT ALL.
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Ernest U
1 reviews | Active since May 2014
23 Aug 2025, 16:49
Worst customer experience
It's over 3 months trying to return faulty heater to this company with mo success, tried calling, emailing as well as on Facebook. My view is that they doing this deliberately so that the warranty lapses. I would urge anyone not to buy ALVA brand as tithe company takes no responsibility for the defects
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Ernest U
1 reviews | Active since May 2014
23 Aug 2025, 16:49
Worst customer experience
It's over 3 months trying to return faulty heater to this company with mo success, tried calling, emailing as well as on Facebook. My view is that they doing this deliberately so that the warranty lapses. I would urge anyone not to buy ALVA brand as tithe company takes no responsibility for the defects
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